RJL Technology Integration provides barcode, mobile computing and RFID solutions and products; along with media, software and infrastructural equipment to complete systems that support business processes. We offer a fresh perspective on how business should be done in regards to barcode and RFID. Companies need strategic partners they can trust to provide the right products and solutions to improve business processes.
RJL Technology Integration (rjltechnologies.com) has 118 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Scott
Similar experience to other reviewers. Placed order almost two weeks ago. When I had heard nothing, I left a telephone message, but had no response. I have left a second telephone message and am awaiting response.
Jeffrey M.
Placed order# (53170) on 12/2/2020 and have not received any tracking or delivery information. Called twice and have not had any response.
M M.
I placed my order on February 28, 2019. Today is April 1, 2019 and I have yet to have anyone answer the phone or reply to my voice mail messages. This is terrible costumer service. I will also be looking for my refund.
Summer
I bought a laptop from RJL on 3.28.2017. Waited too long to have it shipped, so I called to cancel. The person on the phone said that they don't ship to residential addresses and that my order hadn't even been processed. In addition, my order had been flagged for fraud which it was not. If it was "flagged for fraud" why was I not informed and why was my order not immediately canceled and the money immediately returned? Also, I have no idea why it was "flagged for fraud". I hope that if a person actually DOES use a fraudulent card, that the company has the audacity to actually contact the CC or banking company to inform the CC holder. Never will do business again and highly discourage anyone else from using RJL.
Response from RJL Technology IntegrationApr 26, 2017
Hi Summer, thank you for your review. We're responding to clarify for our customers the facts of this situation. On 03/28/2017, we had received your order, and emailed you the same day stating that we would be happy to fill your order, but only through PayPal. At the time of your order, an authorization was made on your card, but no funds were collected by RJL. There are numerous reasons why RJL, at times, requires that orders be paid for via PayPal, and paying through PayPal incurs no additional cost to our customers. There are Billions of dollars in E-commerce fraud annually, and all of us, from time to time, have had charges declined or flagged, even if not a fraudulent charge, due to the volatility of Internet commerce. This volatility is experienced not only by RJL, but also by any vendor that sells goods and services online. Our request that you pay through PayPal was not meant to question your trustworthiness or integrity; as we stated in the email we sent you, "While your order may not be fraudulent, we are unable to fulfill your order utilizing the method of payment used at the time of checkout." The system we have in place has caught hundreds of fraudulent transactions over the years, and catching that fraud is what enables RJL to continue to sell at competitive prices, and provide high quality customer service to our thousands of customers. We hope this will clear things up, and if you have any follow up questions or concerns, please do not hesitate to contact us. Thank you again!
Mark Q.
After 3 weeks of waiting for my product I decided to e-mail them to see where my item was. I did not receive a response after 2 days. I then called. I was told that my product was in stock but did not ship and he did not know why. What I did get promptly was the invoice and paid it immediately. Very poor service
Response from RJL Technology IntegrationApr 27, 2017
Hi Mark, thank you for your review. We do apologize for the delay in responding, but we were investigating the details. We received correspondence from you April 3---two weeks after your March 20 order, not three. At the time of your order, the item had not been in stock; it was available to order, but showed "no" next to "STOCK" in the description. In our order confirmation email, we state: "Please take note whether the items you ordered are in stock. If not in stock, lead time, on average, is 1-2 weeks, subject to change, and Ground shipments can take up to 7 business days to deliver once stock becomes available." On April 3, when you spoke with one of our team members, it was not immediately known why your order hadn't shipped, since the item you had ordered was in stock. We went to work immediately on your order. The item had come into our inventory the evening before; it shipped April 3, and was delivered April 6. Manufacturer lead times are very volatile, and out of RJL's control; hence why we mention "subject to change" in our order confirmation email. Regardless, we do apologize for the frustration you experienced. Regarding the immediate and prompt invoice, as also stated in our order confirmation email: "Your card is charged at the time of purchase." We hope this will clear things up, and if you have any follow up questions or concerns, please do not hesitate to contact us; we always appreciate feedback. Thank you again!
WSS C.
Ordered an item from their site indicated several hundred were in stock. Receive an email the next day that says. Unfortunately we are unable to fulfill the order. We have canceled the order, and your credit card was not charged. Please feel free to follow up with us anytime in the future for anything else you need. Thank you! RJL Technology Integration I try again, same thing, so I ask why, no response. Another reseller had it and shipped it promptly. That is why this is one of those sights full of vaporware. REPLY: An honest answer, rather that a vague answer is always better. Removing the item from your website would have prevented us from having this discussion or noting the products status. Perhaps you will learn from this advice. Best of luck in your business ventures.
Response from RJL Technology IntegrationFeb 28, 2014
Firstly, I would like to thank you. Criticism is an important or else we can never improve anything. Clearly you took the time to put together a review bc it is important to you to share your opinion. Now let us explain the situation. In reviewing the situation. You were promptly told twice that your order was not something that could be fulfilled and your card was not charged. Should that be the worse customer service criticism you have of RJL I would say that the one star is a melodramatic. It sounds like you are very angry over this situation. How would you have handled it? As far as the misappropriated comment in light of "vaporware" about our site (not sight). The state of North Carolina Division of Health Services purchased from RJL Technology Integration $220,437.27 worth of Topaz Sig Lite LCD Signature Terminals. The reason your order was not fulfilled is because we had an impasse with Topaz. An impasse that is now resolved and happened the same day you ordered the product.Secondly Topaz has also asked us to no longer to sell to anyone who is not a clear end user. There was no way to determine that you are not a reselling this product as your company has a gmail address and no website. Should you need anything else please look elsewhere.
