RJL Technology IntegrationReviews of rjltechnologies.com

Response from RJL Technology IntegrationAug 15, 2014

Thank you for your review, Mr. Yap. RAM Mounts are made to order certain times which push th eta on components out and that is not related to RJL Technology Integration.Regarding "slow shipping:" each RAM product description on our site includes the following: "If product is not in stock, lead times are typically at least 4 weeks. Credit card is charged at time of purchase. All orders are non-cancelable and non-returnable." Your items at the time of order (Aug. 4) were not in stock and this was not made secret to you in any sort of way. RJL does its very best to deliver items as quickly as possible; however, RAM parts often have a longer ETA, which is why we let customers know up front that there will be a lead time, if not in stock. Once your items have shipped, tracking information will be sent via email and through the web portal. I would help to keep in mind that there is a 4-6 week lead time. Regarding "uncompetitive price:" the items you ordered were two parts at $32.08 each, and one at $21.07 each. When we did an Internet search to compare our pricing, our costs were lower in nearly every comparison. The few comparisons where we were higher were by approximately $1.00; we do not believe a difference of approximately $1.00 makes us uncompetitive. Secondly if you feel that the price was to high than why exactly would you place the order? That seems largely counter intuitive for any savvy shopper who buys "stuff from China" that you "bought off Ebay". Lastly, regarding California sales tax: the State of California requires that we collect sales tax. For more information, please refer to this link: http://www.boe.ca.gov/ We are mandated to collect sales tax. If you feel that the sales tax is something you don't feel like you want to pay there was no reason to proceed with the order. With in the confines of the 4-6 week lead time we feel that your order was handled to the best of our abilities and treated with the utmost transparency. Should there be further need for clarification please feel free to send me an email. Brenda M Levinthal Billing and Operations Director [email protected]

Response from RJL Technology IntegrationJun 27, 2014

Thank you for your review. However, there are some clarifications needed. The product ordered by Magellan Search Group was a Hewlett-Packard part. Some parts, depending on availability or lead time, might ship direct from the manufacturer, or might ship from a manufacturer-authorized distribution center. Before Magellan's order, Hewlett-Packard had not notified RJL that the product was no longer available; the product has since been removed from our site. The statement "was told several days later that it was unavailable," is inaccurate. Magellan's order was placed at 11:40 a.m. EST 6/12/14. RJL was told by HP at 6:05 p.m. EST 6/12/14 that the part was no longer available. At 6:11 p.m. EST, an email was sent to the email address attached to Magellan's order notifying them that the part was unavailable. Furthermore, Magellan's credit card was never charged. We regret that we were unable to fulfill the order. But in some cases, we and the End User are at the mercy of the manufacturer's availability and supply chain. Should you need to discuss this further please contact me: Brenda M Levinthal Billing and Operations Director [email protected]

Response from RJL Technology IntegrationApr 9, 2014

First off your orders combined couldn't total 250 so no there is no free shipping there is no reduced freight. Clearly you are an observant person and saw the item was not in stock. The manufacturer shipped this out on Thur 4/03/2014. You were notified that there was a pending order. There was no email, phone or any request for information..except for this review. We then emailed you on the 7th to explain that a drop ship is happening for your order and that we only know the details once we are invoiced. This is your tracking number: 575132937220 with Fedex You put the order in on the 29th. Your welcome. Thank you for the review.