RitaniReviews of ritani.com

Excellent customer service in every aspect

Wife loves her diamond earrings!! Would definitely buy again!!

Ordered an engagement ring through a retailer and wedding band directly from Ritani online after viewing samples at the retailer. The design was gorgeous and the samples were great quality. The finished product was terrible quality compared to the sample - milgrain thin, smooshed, or missing (completely flat). Looked like they just pressed a square shaped cut into the metal, not round dabs like milgrain. The carved leaves were different between the two rings, one completely lacking definition, just an oblong shape with a line through it. Sent back via the retailer to get them remade and Ritani reluctantly did, but did not offer any discount or compensation. My rings were delayed two months and the finish product is still subpar quality. They fixed most of the milgrain (but not all) but the leaves on the band are still terrible quality blobs. I did not have time to send them back again before my wedding. The day I went to pick them up there was another customer complaining about missing milgrain on her Ritani ring and the retailer said they stopped displaying their products due to numerous quality issues. Maybe they can handle a simple ring, but I don't recommend them for a detailed design. If you do choose to order a Ritani ring, order through a retailer so you have someone to help get them remade.

My wife loves them

Very nice ring, thank you.

very happy with product and service

Beautiful and classy ring! I absolutely love my engagement ring. Thank you!

Ritani was wonderful. Their online sales people were very knowledgable and helpful. When I 25% discount was offered after my purchase they honored it...responded to an email on a Sunday night and the discount was applied to my credit card by Tuesday. this is on top of getting gorgeous diamond eternity ring!