RitaniRitani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
563 approved reviews, newest moderated first
Konstantin
Very good retailer for nice diamonds! Fast and excellent service!
Response from RitaniDec 7, 2018
Thank you for your feedback! Happy to hear you loved our diamonds. We strive to curate the best and maintain the best pricing to make sure all of our customers dreams are made possible!
Leon van R.
Diamonds fell out of ring after a few weeks.
Response from RitaniDec 7, 2018
Hello Leon, We are so sorry to hear that this is happened! This unique situation seems like a manufacturing defect and we would love the opportunity to speak with you in-depth in regards to this. All of our handcrafted rings are covered by our lifetime warranty; Specifically if there is a structural defect, we will repair or replace the item at no cost to you. Is there an email we can reach out to you at? Alternatively we can be contacted at [email protected], we look forward to assisting you!
Peter
I definitely rate Ritani 5 stars based on style and quaility but the customer service is always beyond expectations. Great people to work with. Hence, we purchased our second ring at Ritani and will be our first choice again in the future.
Response from RitaniJan 18, 2019
Hi Peter, Thank you for review! We look forward to working with you again in the future!
Zachary
My second order from Ritani they have been very helpful through it all
Response from RitaniJan 18, 2019
Thank you for the review Zachary! We are so happy to have clients like you!
Agl
The craftsmanship of my diamond wedding band is beautiful! I had to send the ring back due to sizing- they fixed and sent the ring back within a couple of weeks. My experiences with their customer service reps were very good. They handled my request professionally, kept me informed through the process and shipping, and followed up to ensure the ring was perfect for me! I was incredibly impressed with the level of quality and service I've received from Ritani and I will certainly (already have) refer friends and family.
Response from RitaniJan 18, 2019
Thank you for review! Beyond thrilled to hear that you had such a great experience and we look forward to working with you, your family and friends in the future!
Usher
My experience with Ritani has been excellent. The product line is amazing and the salesperson had superb knowledge of their product. I would happily recommend Ritani to my family and friends.
Response from RitaniJan 18, 2019
Thank you for the review Usher! Thrilled we could be apart of your special moment, looking forward to working with you again in the future!
Emily
I had a great diamond buying experience. The diamond prices are much lower than purchasing from a retail store. I especially like the fact that Ritani will ship the diamond to a store so that we could preview it before purchasing.
Response from RitaniJan 18, 2019
Hi Emily, so happy to hear you enjoyed your diamond buying experience. Please let us know if we could be of assistance in the future!
sean D.
Overall satisfied with my engagement ring purchase. At first viewing there was a noticeable area benith the diamond on the top of the band that was unfinished. The ring was sent back to be finished. When the ring was returned the area was re-plated but not smoothed out. I liked the broad selection of diamonds with an easy grade system to help you pick the perfect one and that you could buy the wedding band at the same time
Response from RitaniJan 18, 2019
Thank you for review, if there is anything else we can do for you, please do not hesitate to reach out to us!