RitaniRitani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
563 approved reviews, newest moderated first
Gerard O.
No notification or confirmation of order or shipment.
Response from RitaniNov 25, 2019
Hi Gerard, I am so sorry you didn't receive a confirmation of your order. I left a message for you stating that I have resent the order confirmation email and advised you of your order. However, please check your spam/junk folders to see if it went there. Please let me know if you have any further questions or concerns, I will be happy to help! Best, Marla
troy G.
Sabrina and Phil were extremely helpful with coordinating my purchase and communicated how to ensure the financial process was completed! Thanks, Troy
Response from RitaniNov 21, 2019
Hi Troy, Thank you so much for letting us know that Phil and Sabrina helped you with your purchase! I will be happy to share your feedback with Sabrina and Phil as well as with the rest of the team, they will be happy to see this :) Best, Marla
raechel D.
RITANI USED MY DISABILITY TO DENY MY WARRANTY CLAIM!!!!!!Ritani is garbage and won’t honor their warranty. DO NOT BUY THEIR PRODUCTS. Recently replaced my wedding band with the newer version same exact ring just new. Within three months all of my diamonds started cracking and breaking off... Took the ring back to Stafford Jewelers the authorized retailer where I bought it. I was told there was nothing wrong with my ring that it was dirty and there was dirt beneath my stones... I took my ring to another jeweler who put it under a scope, only to realize that every other diamond was missing it’s top half... I took the ring back to Stafford who gave me the runaround again. I ended up going on two full vacations and visited the store at least three times before they even offered to send the ring back... The only reason I was even offered that option was because I flipped out in the store in front of other customers... they have had my ring for over 2 months and kept asking for photos of my engagement ring to see the where I asked them why that was necessary and they said in this email that it was so they could make sure they could match the band basically told me they were replacing it...then I received this email today... They are refusing to honor my lifetime warranty because I have what they consider in active lifestyle... i’m pretty sure it’s because I only have one arm so they are saying I use my one hand for everything!!!!
Response from RitaniNov 19, 2019
Hi Rachael, I am sorry that this wasn't the best experience but I am glad that we will have the opportunity to remake your ring in the correct size and without any cost to you. We want to make sure that you are happy and that you have your beautiful ring back in time for the holidays. Thank you for giving us the chance to make things right, I am sure you and Mike will not be disappointed with the new ring. Best, Marla
Isabela L.
Best customer service ever!
Response from RitaniNov 19, 2019
Hi Isabela, Thank you so much for this post, our Customer Service Team was thrilled to see this! We really appreciate it and are here if you need us :) Best, Marla
customer
She was very quick with her responses and sweet. Thanks Sabrina
Response from RitaniNov 19, 2019
Thank you so much for sharing your feedback! Sabrina is awesome and will be so happy when I share this post with her and the team. Best, Marla
Nicholas M. M.
Great service
Response from RitaniNov 19, 2019
Hi Nicholas, Thank you so much for your post! We take pride in our service and love it when it shows. Best, Marla
First Time C.
Purchased an item I thought was a great deal and the retailer canceled the order without contacting me.
Response from RitaniNov 19, 2019
Hi Emily, Thank you for speaking with me on 11/13 regarding the pricing error we spoke about and thank you for your understanding. Please keep an eye out for a gift from Ritani headed your way :) Thank you, again! Best, Marla
Preston P.
I missed a sale by a few hours and was able to call in and get the discount applied. Their customer service is excellent and very quick to respond.
Response from RitaniNov 19, 2019
Hi Preston, Thank you for the great feedback. I am so happy that you were able to participate in our Fall In Love event! Please know we are always here to help. Best, Marla