MARINA O.
seamless
The shopping experience was absolutely seamless. I’m just waiting on my ring to see if they hit a home run.

Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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563 approved reviews, newest moderated first
MARINA O.
The shopping experience was absolutely seamless. I’m just waiting on my ring to see if they hit a home run.
jordan W.
I had the pleasure of getting help from Silvia R with selecting the correct band to pair with the engagement ring, and Amarita G helped make sure I got the holiday promotion. I will definitely be doing all of my jewelry purchases with you guys. Thanks so much!
Sergiy S.
Very good and easy!
Jack
Nicole was very polite and went beyond the call of duty to assist by doing extra research into my purchase
Robert J.
Sabrina and Amrita were awesome!!!
Seirin G.
Ordered engagement rings for my wife and myself through Ritani, and initially were thrilled by the beautiful rings. After less than a year of wear, my wife’s ring lost diamonds from the setting. Was told by Ritani their warranty wasn’t valid since we live in Canada. After much argument the stone was replaced. Now after owning my ring for 4 years it is also losing stones from the setting. We chose to get our wedding bands elsewhere due to the poor reliability and poor customer service, and have had no issues or lost stones from our wedding bands. Edited to add: since posting this review I was able to reach out to Ritani again, who agreed to fix/replace the band of my engagement ring. My new engagement band arrived after they made shipping back/forth easy and is gorgeous, therefore I have upgraded my review from 2 stars to four. Fingers crossed the quality will last!
Response from RitaniDec 5, 2019
Hi Seirin, I am so sorry this happened. I would love to reach out to you and see how I can further assist you with this. Please know, we do stand by our products and our Customer Service. Please feel free to reach out to me directly at 888-974-8264, my name is Marla and I am the Manager of Customer Experience. I look forward to speaking with you. Best, Marla
Khonnel
Excellent work !!!!! Thanks you Ritani team
Response from RitaniDec 5, 2019
Hi Khonnel, Thank you so much for the feedback! I will share this with the entire team. Best, Marla
Diana Hibbard L.
Excellent customer service. My only small complaint is the packaging was over the top and would rather pay less and not waste so much paper/cardboard and shipping costs. The diamonds were exactly as described and lovely.
Response from RitaniDec 5, 2019
Hi Diana, Thank you so much for the feedback on our packaging. I will absolutely pass this along since we also try to be as conscious with packaging as possible, so I will be forwarding this to our team. I am happy that you loved the diamond :), it is stunning! Best, Marla