risegardens.comReviews of risegardens.com

My last order was 4 sets of seeded pods. After waiting for over 2 weeks with no pods delivered, I inquired, then received 2 sets. The other 2 sets have never arrived.

I am disappointed on how the subscription is handled. Rise Garden doesn't "prepare" in advance the seeds you selected so when your delivery time arrives, it might be out of order and then the deliverey is delayed. The communitcation is not always there and for me it happens that one full order and half the other was not delivered. And this on only 4 delivery per year. No refund and if you cancel your subscription they won't honor the missing delivery. It is not fair as when I pay my subscription it is like a contract, 4 delivery of products and cancelling my subscription for the next year should not affect it.

Orders are not shipped unless customer service is contacted.

I am still waiting for Siam tomato pods from my original order on October 12, 2025 and never received my order from November 2, 2025. I would love to receive the items I ordered and paid for! Or at least be refunded for the items.

Unable to get a replacement pump for at least 6 months now.

I have had my 2 level Rise Garden for about a year. The garden arrived promptly with only one defect, a bad door magnet. The initial seeds and supplies were fine. The tomatoes were especially great. We thoroughly enjoyed the varieties of lettuce and reorders of seeds and supplies were fine until last summer (2025). In the fall, seeds and supplies began to be delayed and one 12 pack of Paris cos lettuce seems to be completely failing to germinate. Now nutrients, after long waits, are no longer labeled. The website continues to offer seeds and supplies that, according to customer service emails, are unavailable/back ordered, with no notice. The wait for seeds and supplies can be over a month with no estimate of a ship date. Thank goodness my garden is still functioning, but I have no confidence in its future. I notice that, for the most part, on these reviews the active Rise customer service responses seem to slow or disappear in the summer of 2025. It would be a great service if unavailable items on the website could be clearly marked as on back order. Even better, how about a transparent statement on the site about the source of the problems. Please trust your existing customers to want to continue gardening.

I started out loving my garden, but this has soon turned to frustration. My motor burnt out after expanding to a third level, and I was supposed to get a replacement motor on warranty. After months, I still have not received the motor, and customer support is unresponsive. I essentially now have an expensive shelf.

I have waiting for over 2 months for my order