risegardens.comReviews of risegardens.com

I am enjoying my rise garden and be able to plant in my apartment. the company is great as well and they offer a lot of support and the facebook official rise garden group share a lot of knowledge and resources.

You guys are a complete joke I lost track of how long it has taken you to fulfill the multiple orders of blossom plant food that I ordered. You also never updated your site to label the food as out of stock and allowed people to continue to order without any explanation. Your customer service takes days to respond and all you say is it's not our fault sorry.. What a joke.

In early April of this year, 2025, the controller of my three tier Rise II garden failed. Ai this point my garden was a little over two years old. This was the second controller to fail. I contacted Rise customer support and was invoiced for a new controller. A short time later I received an email from Rise saying the controller was on backorder. Seven months later the controller is still on back order. I received a refund and was told I would be notified of any updates. I asked customer support if there was a work around for the controller to get my unit working and the answer was no. I have a unit less than three years old and is not working. At this point Rise is not supporting the Rise II with spare parts and apparently has no intention to do so Buyer beware

Always out of stock, vague answers about when things might be in stock. Still out of stock even after saying it will be in stock in two weeks.

I’ve been emailing and reaching out to support and have had 0 response. Our lights don’t work and we tried getting new lighting replacements but it’s the light control module that is the issue. After chatting with the AI help and having reached out myself to the support email many many times, no one has responded to me and no one has helped me at all. Very disappointing

Never received the strawberries. And got the runaround. It is now October 26th, and I ordered them in July. Emailed customer service a few times, and never received them.

They always respond really fast and always quickly get my issues resolved, thank you so much :)

I have had problems from day one. After a couple attempts my first issue was resolved by replacing a damaged part to my garden. But that was the last response I received. More than half of my pods did not grow anything. A few started but fizzled out before producing the cucumbers or beets. The only thing that seems to grow are some of the lettuce and some of the microgreens. Very sad, very disappointed.