risegardens.comReviews of risegardens.com

Never received the unit. Don't get replies when emailing. Seemed legit at the time of ordering, initially got emails regarding production but that was a year ago. Now nothing.

Your not replacing my broken parts it's still under warranty and nog responding to me

I never received my order. And the lack of communication is horrible.

This is the second time that my order has taken more than a 2 months to be delivered despite having had contact with your AI Chat Robot. I would prefer an email notice of delay AND partial Delivery of the parts of the order that are in stock - with the remainder to follow once they are back in stock. I depend on my garden for fresh greens

Never received the order. So it was canceled.

I have been a customer for years. No problems until recently. My order never got fulfilled. Communication was terrible, obviously all AI. Noone could answer any of my questions or resolve my issue. I wondered if the company was still operational. I am considering buying a different garden system. I can't imagine going through this again.

I paid for an annual Rise Gardens membership, but the company has completely failed to fulfill its end of the agreement. They recently cancelled my membership unilaterally because they claimed they could not fulfill my subscription order. As an apology for a missed season box, they issued me 6 free pods, but their system is now forcing me to pay a shipping fee just to receive them. Worse, they put my account on a "pause" and are withholding the final box that I am owed. Customer service has been absolutely terrible—emails go completely ignored and they do not respond to inquiries. They took my money upfront for a year-long service and have now cut off communication without delivering the goods I paid for. I like the garden itself but avoid the subscription models.

I ordered a rise 2 extension September 2025. I've contacted support 4 times. At first Rise said my extension would not be ready until January. Contacted them in March, June and October 2026. I was told they were having logistics issues and it will be arriving soon. This company is going out of business and I should forget about my money.