risegardens.comReviews of risegardens.com

My last order was 4 sets of seeded pods. After waiting for over 2 weeks with no pods delivered, I inquired, then received 2 sets. The other 2 sets have never arrived.

I have had my 2 level Rise Garden for about a year. The garden arrived promptly with only one defect, a bad door magnet. The initial seeds and supplies were fine. The tomatoes were especially great. We thoroughly enjoyed the varieties of lettuce and reorders of seeds and supplies were fine until last summer (2025). In the fall, seeds and supplies began to be delayed and one 12 pack of Paris cos lettuce seems to be completely failing to germinate. Now nutrients, after long waits, are no longer labeled. The website continues to offer seeds and supplies that, according to customer service emails, are unavailable/back ordered, with no notice. The wait for seeds and supplies can be over a month with no estimate of a ship date. Thank goodness my garden is still functioning, but I have no confidence in its future. I notice that, for the most part, on these reviews the active Rise customer service responses seem to slow or disappear in the summer of 2025. It would be a great service if unavailable items on the website could be clearly marked as on back order. Even better, how about a transparent statement on the site about the source of the problems. Please trust your existing customers to want to continue gardening.

I got serval different types of herbs and flowers, some growing better than others, but I got a four pack of catnip that did not sprout at all

The seeds are great but the shipping could be communicated better. Weeks go by and no estimated timeframe of whether it is in stock, back ordered or when it will be available.

Ordering info was lacking so we actually ordered the wrong second level, parts arrived on the correct level put together incorrectly.

Customer service is mid. The app isn't great and doesn't get updated often. I've already gone through one motor in less than 6mo and it took a couple weeks for them to even send the part, so all my plants died. Cleaning the system itself is also not very easy. There should be tech for a portable vaccum accessory or way to adequately clean it. If this wasn't the nicest looking one on the market, I'm sure their customer base would shrink.

Receiving my order was a bit of a nightmare. I had about 5 things missing. And they would send me the replacements but sometimes forgetting twice some items. So it took forever to get the garden assembled and finally working. Customer service did send me what ever I needed. I was extremely confused on how to grow the seeds, work the garden and clean it. I think those instructions could be WAY better and more user friendly.

I have had nothing but problems with my garden and at this point I cannot recommend Rise Garden. I want to love it but with 5 months of ownership my top tier light in my 3 tier family garden doesn't work and my control board doesn't either. It is extremely difficult to work with customer service, going back and forth repeating the same steps over and over again. I feel that I am getting the run around with what should be covered under warranty, I hope that I am not and I hope that I can rewrite this review soon with a better rating. This is a reply to RG after receiving my shipment. I still feel that the customer service department could use some work. There was miscommunication and I understand that happens. I am still waiting on my control board and my plants are not doing well which is disappointing. I am happy that I was able to actually talk to someone on the phone to get things straightened out. I do understand RG is a small company but I believe they can do better. My parts were covered un warranty which I am happy about. I hope it will not be a reoccurring issue since I have seen many people with these same issues. I do love my garden and I am excited to get it up and running again. I have to say that Tristin from customer service was the most helpful and the easiest to deal with. I have dealt with him in the past and also had a good experience. I will change my rating from a 1 to a 3.