Still have not received these items. Customer service is the worst!!!!!!!
Response from risegardens.comNov 9, 2022
Hello Robert,
After taking a look at the back-end of our system, we can confirm that your nutrient order was delivered on June 9th. We understand that our fulfillment timeline was not met, and we apologize for any inconvenience this may have caused. We do appreciate your patience while we worked with our Fulfillment Team to ensure your order was shipped. If you have any additional questions, do not hesitate in contacting our Support Team and we'd be more than happy to assist.
Best,
Rise Gardens Team
DM
Dean M.
It’s OK but my first hydroponic system…
It’s OK but my first hydroponic system seemed much more simple to operate.
BH
Brandon H.
Great product overall
Great product overall. The ONLY thing that bugs me is that some of the pods come empty. Not a huge deal since you can transfer one or two seeds from another pod but if its the last pod of the set on your 2nd or 3rd crop cycle, its a little irritating.
GC
GC
Good idea, needs some fine tuning
I have the single level family garden. You’re supposed to clean them every 5-6 months, however I find my pump and water tank needing to be deep cleaned every 6 weeks. If it goes much longer the mold on the roots begins to build up effecting plant growth and health, and the pump filtered gets clogged up with muck. I’ve also had intermittent issues with the water level sensor. I think they need a better system for that. The ultrasonic is too sensitive. Other than that, when it’s freshly cleaned the plants thrive in those first few weeks. But deep cleaning so often is a big chore.
Response from risegardens.comMay 2, 2022
Geoff - Sorry that you're having to clean so often. You should not have to do that.
We have some suggestions. Sometimes algae growth can be mistaken for mold in your garden, and while icky looking, is mostly harmless to your plants. However, if left to grow for months, the algae can breakdown and mold itself. The best way to avoid this cycle is to make sure you are using hole covers on your trays (to stop light getting into your water) and to be sure that your plant pods are covered from light with our tinfoil and stickers. Some substitute pods are meant to be kept moist and don't have foil covers - both of which encourage algae growth.
In the case of bacteria or mold growth, double check you are only using Rise products as other fertilizers can impact the chemical balance by reacting to the pods and can lead to mold. If you are using Rise products, you may need to lower the temperature of your water. This can be done by adding ice to your garden every week, adding a fan to your Garden, or keeping your Garden out of direct sunlight. Any water temp above 75ºF may increase your chances of root diseases that can lead to issues. Please feel free to reach out to support - they can help diagnose and resolve any issues you may have. https://support.risegardens.com/hc/en-us
LC
Laura C.
Crap company!!!!!
Here’s where I think this company is full of crap…. No phone number!!!! And second you order a garden to plan 12 plants and they send you a 4 plant nursery. They simply like to nickel and dime. On a positive note you can find all the crap they sell at Home Depot for half the price to include seeds. Also one of their cabinets came dented but who the hell what’s to go through the trouble of returning a massive item.
Response from risegardens.comApr 20, 2022
Laura, we're sorry to see you have some issues. Note that we do phone consultations all the time. We just ask for some insights on problems first as most issues are very easily solved with guidance we can send folks. As for nurseries, you can start your plants directly in the system when you first start up. When your garden is up and running, you're going to replace plants on a rotating basis, and nurseries are great for that, but you won't need 12 nursery slots. I'd also point out that none of our competitors send you a nursery for free - most don't even have nurseries. And, yes, people can DIY hydroponic systems. But not ones made of powder-coated metal, real wood and 3 custom-designed circuit boards to manage your garden through an app, set a custom light schedule, deliver best-in-class multi-spectral lights, plant support trellises, etc. You'll get PVC pipe systems and recycled plastic versions (which leach chemicals into your water). We're sorry a cabinet arrived dented. We don't control the shippers, of course. We will replace anything that was damaged. Good luck in your gardening journey. We'll be here if you'd like any assistance.
VG
Veda Gay C.
Lemon grass no seeds in pods
Lemon grass no seeds in pods. No yield. Tried all 4- nothing.
Response from risegardens.comApr 3, 2022
Veda - very sorry about your Lemon Grass seeds. Please note that we use a sheltered workshop to do our seeding. They employ people with disabilities and, while they're usually quite reliable, sometimes mistakes creep in. Please reach out to our customer service and we'll make sure to send you replacements: [email protected].
JB
Johnathan B.
Excellent product and a great entry…
Excellent product and a great entry into the world of attractive, indoor, hydroponics that you can proudly display in a living room.
Response from risegardens.comApr 3, 2022
Thank you Jonathan. We designed it to be attractive and fit proudly into living rooms so we're glad to hear that plan validated. Happy growing! Rise Gardens family.
JU
Julia
Ordering was easy
Ordering was easy. The product was shipped in a reasonable amount of time. Took a little bit of time to put together but the video and written instructions were helpful. Have had it up and going for about 2 months so far and really enjoying the product.
