Home indoor smart garden systems for growing your own food.
risegardens.com (risegardens.com) has 285 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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William K.
Ease of finding what I wanted on the website and navigating the purchase. Quick shipping.
Response from risegardens.comMay 2, 2023
Glad you found what you needed in an efficient manner, William. Good luck on your growing journey. Please reach out if you have any questions along the way!
customer
Great product. Enjoy fresh herbs and salad day by day!
Jim L.
Customer service is non-existent. I've tried multiple times to ask a question about the pH reader you have in your videos and never even gotten through for an answer. I've tried using your QR code on the bottles of supplement and they don't work, at all, neither bottle. You have a good product, do a good job of selling it, and a really poor job of giving information to your customers.
Response from risegardens.comMay 2, 2023
I'm sorry you haven't received the help you need. We do respond to every request, though we admittedly fell behind after the holidays. We have added staff and worked extra hours and our response times are very quick right now. I will open a ticket in support and you should hear back from us soon. The video you're referencing is quite old. We used to provide them with gardens but they require re-calibration often and we're causing more problems than they solved. So we built an algorithm to manage pH. You can also get pH test strips very inexpensively. I will check on the QR code issue. I was not aware there was a problem there. Thank you for the compliments on the product and we wish you luck in your growing journey.
Chelsey M B.
The variety of seeds is wonderful. Unfortunately, had several that never produced. Reaching out with questions regarding my plants, I did receive prompt and thorough answers which is always a plus. Additional fruit seed options would be fantastic.
businsesschef
Why did Rise decide to use a 2g modem? I do not have any devices that use 2g and this caused hours of issues in a connected house. I really wish I knew about this and all of this issues it would create before I purchased. Wrong choice!
Response from risegardens.comMar 1, 2023
Dear businesschef, 2.4G protocol is the primary choice for IoT devices like the Rise Garden with do not require high-speed data transmission. 2.4G allows for greater network distances and lower power usage communications. Also, not everyone has a 5G router, so if we used that protocol, not everyone would be able to connect. All 5GHz routers have 2.4G bands, so you should be able to connect. If you're having problems, please reach out to [email protected] and we'll be sure to get you connected.
Jason C.
Ordering product is straightforward and easy on the website. Customer service is always quick to respond and helpful. The garden works phenomenally well and has already given me plenty of fresh herbs, fruits, and lettuce. I suppose my only criticism would be that product from the same order often ships seperately and arrives seperately, but I do understand why that's sometimes necessary. There are also fairly frequent out of stocks on the website. But in general, I am very happy being a Rise customer. My garden brings me a lot of joy.
Response from risegardens.comMar 1, 2023
Dear Jason - thank you for the review and we're happy you're finding success with your Rise Garden. Note, we agree with the frustration of having seeds ship separately. This had to do with a logistics provider that had many warehouses and shipped from all of them - even from a single order. As of March 2023, we have solved that problem, so you shouldn't have that happen anymore for you. Also note, we just launched a membership program that gives discounts on all seeds, nutrients and accessories and includes free shipping. It's a great way to save. Happy growing.
Laurie E V.
Have not received my replacement yet. Almost 1 month since I ordered this.
Response from risegardens.comFeb 15, 2023
Hi Laurie, We're very sorry that your original package was lost in transit. Your reshipment was sent out from our warehouse on 1/31/23 and according to the tracking it looks like it was delivered on 2/9/23. Please feel free to reach out if there is anything else we can help with. - Rise Gardens Team
Natallie B.
I ordered seeds and they were delivered to my door in less than a week. I always receive my orders in a timely fashion. Thank you Rise!
