Erik de W.
Great Design, but...
Overall Design: 5* Aesthetic Appeal: 5* Electronics: 1* Customer Service: 3* The unit is well designed and thought out, and from our perspective - aesthetically appealing and fits our decor. We have had numerous technical issues. The computer board didn't work out of the box and a new one needed to be shipped. 2 weeks later the power supply failed and again a new one had to be shipped. 2 months on, everything now seems to be in working order. Customer service was OK, Responses times were slow but reactive once we had their attention. We asked to replace the crop we lost due to failures noted above - the response from Customer Service - can you send a picture. Seriously? Given the fiasco from the start - that should have been offered without having to ask, and then to ask for a picture? It's all in the garbage.
Response from risegardens.comApr 30, 2022
Erik - Thank you for your persistence. It's rare that our main control board fails as it's tested multiple times before shipment. Likely the shipper was rough and knocked something loose. The power supplies are also very reliable. We upgraded them last year, so hopefully you won't have this problem again. We advise not "hot plugging" in your lights. Plug in lights before plugging the power supply into the wall. Regarding the seeds, we agree and have since changed that policy. Now that everything is running smoothly, we're confident you'll have great growing experience. Our system is (by far) the most sophisticated on the market and we really care that you are successful at growing. Best of luck!