risegardens.comReviews of risegardens.com

I bought the single family garden. The tiers for the family garden are out of stock. Tried to reach customer support thru e-mail to see when they will be available. No replies, except that they received it. Tried 5 times, no luck. Found a phone number, tried calling 3 times, they do not answer the phone. Overall i like the garden, just wish i would hear from the company. UPDATE: Have heard from the company and they gave me the update as to when the tiers are available. Maybe it was just bad timing...I love the garden and plan on updating to a 3 tier system.

Wish I had not made recent purchase since now I have lots of product that will be trashed along with whole Rise Garden. Trying to grow lettuce for just one person in my little garden has been a fail. Plants that stay tiny in spite of good care, the whole endeavor has been a waste of money.

Love the new packaging for the seedless pods - environment friendly- and the fact that I can purchase a larger number of pods. Fast delivery. Thank you!

Awful experience, very similar to what I read below. Paid for 3 tier garden, only 2 boxes showed up. They were initially very responsive over customer service, but have since stopped responding. They were supposed to ship a replacement box, but have not and stopped responding. Will be purchasing from another company

My order was weeks late, missing an entire half of the order, damaged, and missing pieces that are crucial to actually start a garden. They haven't provided any customer service for any of these issues, and it's been almost 4 weeks since I paid in full and have yet to have a complete system. In addition, I asked to return (they say they have a 90-day return policy), and they are charging me full shipping for the return despite the fact they haven't even provided the entire system I paid for. Pretty disappointed, hope this will help someone else chose a different system

The Rise Customer Support is prompt and attentive. They always make sure my issue is FULLY resolved before completing the ticket. We invest alot in these systems to feed ourselves and our families and the support is there to make it happen!

I haven’t received my order nor any shipping information on the pods. This is the first time it has been so delayed and hopefully I will get my order soon.

We have been very happy with our rise garden. Upon initial delivery a piece arrived damaged and they were very helpful In replacing the piece needed. Our garden has been a beautiful addition to our kitchen!