risegardens.comReviews of risegardens.com

Not a great experience. Had a working garden for ~5 months and loved it but then it suddenly stopped working. Reached out to the company (which you can only do by chat or email, very annoying) about the issue but they didn't really listen and just sent me another motor. The unit doesn't work so the motor doesn't work. Reached out again and they sent me another motor. Reached out again and they sent me a new garden that didn't turn on! So many minutes I will not get back in my life. Would not recommend.

I ordered a Rise Garden 3 and I have had great success with the initial shipment of seeds and supplies. However, my order from 20 days ago for more seeds - so I can take full advantage of the space the 3 tier garden provides - has not been fulfilled. Nor has the subsequent order from 2 weeks ago been fufilled. There is no communication. With poor delivery and order fulfillment, I can not recommend the system.

My order still has not been fulfilled. It has been 3 or 4 weeks.

I really like my gardens and the products. Customer service is great.

I’m so tired of the poor customer service the broken parts that don’t get replaced and the constant or of stock inventory that I am not told about when it is ordered. Considering a different company

I purchased a 3-level Rise Garden in September 2025 and received a defective base with a bent frame, cracked back panel, and broken door hardware. The "replacement" they sent was a bare mismatched frame with crumbling rubber feet and no hardware or instructions for assembly. When I contacted support, they stopped replying for days and suggested I rebuild the cabinet myself using the broken parts from the original unit. This was directly contradictory to the product manual which clearly shows that the cabinet ships pre-assembled. A month later, my garden is still in pieces, and I've filed a chargeback. Rise continues to send marketing emails and sales ads, but my requests for a replacement that can be covered under their stated warranty, or a refund have gone unanswered. Buyers should be aware that Rise also filters out negative reviews on their own website, and only seems to be concerned with selling new units to unsuspecting customers.

I got serval different types of herbs and flowers, some growing better than others, but I got a four pack of catnip that did not sprout at all

The seeds are great but the shipping could be communicated better. Weeks go by and no estimated timeframe of whether it is in stock, back ordered or when it will be available.