Riley HomeReviews of rileyhome.com

excellent product but expensive

Firstly, I'm disappointed at how Riley blocks users' ability to leave real reviews on their website. I've tried for quite a while and you can't unless they manually request it from you. We had the linen duvet cover for less than 3 years, with infrequent, very gentle washing. A few months ago, it completely tore in half from the top seam in the middle of the night - from being so thin and poorly constructed. Quality linen doesn't do this when properly cared for. I reached out to Riley and they basically shrugged; didn't offer a replacement or a reasoning - just 10% code so I could buy a new one (?). Every blanket or duvet cover I've ever owned (cheaper ones!) are still in great condition after 15+ years of care and use. In summary, I unfortunately wouldn't recommend this product. I think if you advertise your business as 'luxury bedding' you should handle your products and customer service as such.

Terrible experience with Riley! Their operation, their customer service are way below American standards. They lure clientele with sales items they don’t have in stock, instead, they send the wrong items. I ordered a fitted full size cotton shit in mist color. Instead, I received two pillow cases in pink linen. No labels, no receipt - just a plastic bag with the wrong item. I had no time to deal with returns, etc, so I just ordered the same sheet again. And received the wrong item again! When I contacted Riley (you can’t reach them by phone, only email), they told me to photograph the package, the item, so they could issue the return label ( just like in a third world country). They also told me that the sheet I had ordered TWICE by then, was not in stock( even though it still shows available on their website). In any case, the whole purpose of buying online is about convenience. This company and their products are not worthy of your time and money. I have lost $160 , but I am so disgusted by my communication with them so I am just willing to move on. Ehile advising other potential customers to shop elsewhere.

The Riley spa towel is absorbent and beautiful.

I recently bought a king/California duvet cover. If you have a king size insert, do not buy. It will be way too big. They called it a hybrid which means the dimensions are actually for a California king. I’m apparently at fault because I failed to study the dimensions. I should not have assumed my king down insert would fit. It was a final sale so they would not do anything for me.

Website easy to use, great color selections of the products I ordered, good discount on sale.

I ordered a set of spa towels for $120 and they simply are not very absorbent. I’ve been trying to contact customer service ALL DAY to initiate a Return. I even filled out the return form with my order #, and NO RESPONSE. They told me 6hours ago that I would hear back from them in, wait for it, 14 minutes! I’ve not had an experience like this before, and I do love their sheets.

Superior quality of cotton waffle weave toweling! Once washed it softens and is incredibly absorbent. Am puzzled that there were not wash cloths but rather something called a "finger tip towel". Still a nice item but rather useless.