Joe M.
Good Company that could make improvements.
Rightstuf has gotten a lot of flak this year. Some arguements are valid and others just misunderstanding and ignorance. They pack there merchandise very well. If anything is damaged it would have to be USPS, FedEx, or anyother shipping company. I have never received anything damaged from rightstuf. Any pictures I have seen online of damages tend to be very minor and look like shipping company faults. Things Rightstuf Anime could improve upon would first be communication. They raised the free shipping requirments without sending any email or website notice. The raised free shipping from $50 to $75 ,in the US. The lack of any notice from a policy change is bad practice. Communication with customers and especially "Got Anime?" members is important. Rightstuf failed in this situation. Second area of improvement would be partial shipping changes due to Covid. It is understandable that Covid is impacting an online anime retail shop. It should be a no brainer. Pre-orders being pushed back and out of stock items being unknown in when they will recieve them is also understandable, due to Covid. However, an entire order being put on hold due to a pre-order delay is once again bad practice. I've just started experiancing this problem and I've seen others wait up to 6 months on an order due to a pre-order delay. Partial order fulfillments should be practiced. Finally I'd like to say rightstuf has great prices on anime and manga. They are in niche market and a small business. I plan to keep supporting them. I would love to see them overcome the issues they are having.
