RideNow PowersportsReviews of ridenow.com

I encountered some problems with my Yamaha dirt bike, so I decided to take it back to RideNow, where I initially bought it, for a complete carburetor clean. After several weeks of troubleshooting the problem and cleaning the carburetor many times, I came to the conclusion that I needed their help to resolve the issue. The task required removing the seat and possibly the gas tank, which I wasn’t comfortable doing on my own. The carburetor required a complete removal and cleaning, which I wanted them to handle. When I dropped off the bike, I explained to the newly hired bearded service advisor exactly what I had done and what needed to be done. I emphasized that they needed to completely take out the carburetor, as a simple cleaning hadn’t resolved the issue. I detailed what happened after my cleaning efforts and what they should investigate. However, when I got the bike back, the same problem persisted. I spoke with Slater, who informed me that they had merely cleaned the carburetor without removing it. I couldn’t understand why they would repeat my previous work, charge me $200+, and then claim the bike was fixed. Apparently the bearded service advisor must’ve completely ignored everything I told him. I dropped the bike back off again thinking they were going to fix the bike properly but I was wrong. The second time they cleaned the carburetor again and put in fresh gas while leaving in the paperwork notes that further work needed to be done. COULD THE FURTHER WORK BE TO COMPLETELY REMOVE THE CARBURETOR??? After they dropped off the bike, it started for a few seconds before stalling out. The bike wouldn’t idle. They didn’t do anything to resolve my issue. They took my bike, performed the same tasks I had already done, took my money, and returned a non-functional bike. RideNow was clearly in the wrong, and they were aware of it, but didn’t want to invest more time into properly fixing the problem after wasting time on ineffective solutions. Now I’m out over $400 (trailer rental,etc) and still have a broken bike. It’s currently at a different shop, where they’re addressing the issue the right way. Stay away from RideNow Powersports they are as dishonest as they come

We arrived at the dealership at 8:45 AM and were greeted promptly by a salesman. I explained that I was there specifically to look at—and purchase—a 2025 Kawasaki Ridge Limited I had seen listed on their website. The salesman appeared knowledgeable about the unit, and initially things seemed to be going smoothly. That’s where it started to go downhill. I was informed that the unit was not actually at the dealership but at a warehouse and would need to be picked up. After some back-and-forth, we were told it would arrive by noon. Based on that, we left around 10:00 AM to get lunch. While at lunch, I received a text stating the paperwork was ready to sign. We returned, completed all the paperwork, and then waited. By 11:30 AM, I began asking where the unit was. The salesman claimed the driver was stuck in traffic, but the story kept changing and clearly didn’t line up. At that point, it felt like we were being stalled rather than told the truth. At 12:10 PM, I asked to speak with a manager. After about 10 minutes, the manager admitted the unit was still at the warehouse and was only being picked up at 12:20 PM. He stated it would arrive around 12:45 PM and be ready by approximately 1:10 PM—well after we were originally told it would already be there. To his credit, the manager did offer $150 in free merchandise to help make up for the delays, which I appreciated. However, the core issue wasn’t the compensation—it was the lack of honesty and communication throughout the process. For a major purchase, I expect straightforward answers and realistic timelines. If the unit isn’t onsite, just say so. Don’t rush customers into signing paperwork and then spend hours feeding them excuses. The machine itself may be great, but the buying experience was disorganized and unnecessarily frustrating.

I comunicated with specific people about a specific bike Prior to traveling the 3 hrs to McDonough. Told to ask for someone, whom I no longer believe exists. Passed on to someone, then passed on to a nice guy that didnt know his products or inventory, or so it seemed by his disinterest in selling me a bike. This was a basic bait and switch. I dont know anyone else’s experiences. I haven’t even read any other reviews. But I am compelled to give yall a heads up. If you go there I truly hope you have a better experience

⚠️ Beware: Ridenow is not an acredited business with the Better Business Bureau. They currently have an F rating, and for good reason. Below this review, RidenNow will post some generic “Thank you for taking the time to share the feedback. Our manager will reach out to you to fix this.” But, it’s fake, and they won’t. Ridenow’s 4.4 Google Maps score is manufactured. If you’re considering buying a motorcycle from Ridenow—verify against their BBB score (not acreddited, an F rating) and their TrustPilot dcore (1.6 out of 5 stars.) Past employees have spoken out online about incidences of fraud, crashing clients’ motorcycles and lying, and evading clients. I ordered parts from their Parts department and was told I would receive a full refund if they didn’t arrive before I returned to Brazil. The parts did not arrive in time, so I canceled the order. Despite this, the order was processed anyway and I did not receive the full refund as promised. They still have the money, and the parts cannot be located. I spent months trying to resolve this. Communication was difficult, and follow-up did not happen. A manager acknowledged the issue but it was never properly resolved. I was also begged to leave a review immediately after purchase—without yet receiving any parts, which explains their 4.4 Google manufactured rating. I would not touch this company again with a 10 foot stick.

Achat sur une plateforme de MarketPlace (Fnac) 1ère livraison échouée en raison de l'absence de code de la porte de l'immeuble...qui n'en comporte pas. depuis j'ai laissé des messages: AUCUNE RÉPONSE! Je vais me faire rembourser par la plate-forme mais je n'achèterai PLUS JAMAIS chez eux!

This company can be summed up as: unreliable. Twice, they were supposed to deliver my personal watercraft to a boat ramp, and the driver didn't show up and didn't even call. Avoid them at all costs. For me, it's over for good.

Absolutely the worst place I have ever in my 62 yrs dealt with. There managers lie and trust me when they say they will match price do not believe it’s a lie. Make sure you look at there reviews online before you buy from them. Do yourself a favor and call sport cycle in rockingham nc or crossroads in albemarle nc. The people are great and they blow away ride now concords prices. Trust me when I say it’s worth the drive. Stay away from this scam place.

On 01/07/2026, I purchased a Kawasaki Ultra 160 Jet Ski from RideNow in Decatur TX. Seth Miller was my sales rep, who was very nice to me at the time of purchase. The Jet Ski seat had a couple of holes in it at the time of purchase and Mr. Miller informed me that he order the seat and it would come to the store in Decatur, and he would call me when it arrives. Mr. Miller did let me keep the Jet Ski in the store in Decatur, until I was ready to pick it up, I said great. Mr. Miller also told me, to call or text him if I need anything or to check on the status of the seat he ordered and my registration for the Ski as well. I said perfect. Some weeks went by and I texted Mr. Miller if he knew the status of the seat? He informed me he would check on it, and the registration, and let me know. I never heard back from Mr. Miller after a couple of weeks. Mr. Miller called me around the end of January and asked, if I could come get the Ski because he needed the room for a mechanic’s toolbox. I said sure. The next day I went to RideNow and picked up the Ski. So, while I was there, I asked when he thought the seat was coming in? Mr. Miller said it was still on order. I said ok, just call me and I’ll come get it. Well, weeks went by and have not heard anything from Mr. Miller or RideNow. On February 16th I had texted Mr. Miller around noon time, if had any update about the seat or the registration? I was shock at his response I got from Mr. Miller! He texted me back and said, (what is it that you do not understand or comprehend or you just don’t know what I am explaining here to you). Mr. Miller cont. (I told you I don’t handed the parts or the registration and stated to me that he would not be helping me anymore about this issue). I was in complete shock that this sales rep (Miller), from RideNow. I thought Wow! Mr. Miller just basically, not to bug him. It was hateful text and degrading text. I thought Mr. Miller, and I had good working salesperson to customer relationship. It seemed to me, I guess Mr. Miller just wanted the sale and take my money, and the hell with me about my seat and registration. I really thought RideNow sale personnel were a lot better then that. To think I was going back up to Decatur to purchase an RZR form this guy. I would not and will not do business nor recommend anyone to go buy from RideNow in Decatur TX, because of some sale rep that has no set skills on how to talk to a value customer. Maybe the manager, Mr. Tripp, the manager for that location would recommend counseling to Mr. Miller in customer relations, because this guy has no business representing RideNow! Well not in sales I am a retired Vet of 22 years and retire police office. I also own a business, and I have 5 employees that work for me, if one of my employees talked or text to one of my customers like Mr. Miller did to me, they would not last long. If Mr. Miller just said, Sir, let me check with parts dept and the registration and Ill have them call you back the next day, I would have been fine with that. Look, I spent over $20000 at RideNow at the Decatur location, but never in my life, some sale person talk to me like that. It really takes a lot for anyone to get under my skin, however Mr. Miller got under my skin, and for what? A part that he ordered. Really? I really hope Mr. Tripp can get this matter cleared up. The parts dept there at the Decatur location was very helpful toward me.