Rhino USAReviews of rhinousainc.com

Response from Rhino USAAug 13, 2026

Hi Johnathan, We’re sorry this experience was frustrating. At the time you contacted our team, the shipment had not yet been declared lost by the carrier, which limited the options we had available for issuing a refund while the package was still considered in transit. We’re glad Amazon was ultimately able to confirm the shipment as lost and process your refund. We understand the delay and conflicting carrier information made this a frustrating experience, and we appreciate you bringing it to our attention. Our team will be reaching out to you directly regarding your experience.

Response from Rhino USAAug 10, 2026

Thank you for your feedback. We’re sorry to hear the tool didn’t meet your expectations. We want you to feel confident in the quality and performance of any RHINO USA product you purchase, and we’d appreciate the opportunity to make this right. Please reach out to our Customer Experience team at **([email protected])** or **1-877-205-9138**, and we’ll be happy to help.

Response from Rhino USAAug 3, 2026

We're very sorry to hear about your experience, and we completely understand how frustrating it is to receive an empty package. We did respond to your inquiry on Thursday and asked you to confirm your shipping address so we could get a replacement sent out as quickly as possible. If you haven't seen our email, would you mind checking your junk, spam, or promotions folder? Sometimes our replies can end up there. Once you confirm your address, we'll be happy to move forward with getting your replacement shipped out. We appreciate your patience and look forward to getting this resolved for you.