Retro vGamesReviews of retrovgames.com

Response from Retro vGamesJul 24, 2024

Hi Tahir, The experience you had was caused by the fact that we do not deal with new items and mostly deal with used items. The issue with dealing with used items is that sometimes when the demand for a particular item is high, despite trying very hard to keep up with the demand and procuring items to replenish the stock, it can take time. We also cannot guarantee the prices to remain constant as they depend on the market and at what price our team is able to procure the items again. Despite this, we try our best to offer each of the items in our inventory at the best possible price while maintaining the quality with a 121-day warranty. We sincerely apologize for the negative experience you’ve had. We hope that you will place another order with us and give us a chance to improve on the impression you have of us. Regards, Customer Success Team Retro vGames

Response from Retro vGamesJul 19, 2024

Hi Julie, I'm so sorry to hear you had this rough experience. That's definitely not what we aim for at Retro vGames, where we put our customers first. To get this resolved ASAP, can you share your order number or the email address you used to contact us? With that info, I can personally get this to the right department and ensure they fix it for you. I hope that you will give us a chance to make this right. Regards, Retro vGames team

Response from Retro vGamesJun 30, 2024

Hi Brandon, We are very sorry to hear about your negative experience with our PlayStation 3 console. We strive to provide high-quality products and excellent customer service, so it's disappointing to learn that we fell short in your case. We understand your frustration with the lack of timely response to your emails and the difficulty you faced in getting support. We want to assure you that we value customer feedback and take all complaints seriously. Please contact us again at [email protected] with your order details, and we will do our best to investigate the issue and resolve it as quickly as possible. We are committed to making things right and ensuring your satisfaction. Regards, Retro vGames team

Response from Retro vGamesMay 22, 2024

Hi Juan, I'm very sorry to hear about your experience and apologize for the frustration this has caused. This is not the level of service we aim to provide. If you have already reached out to our customer support team, please wait and they will assist you and resolve your issue as it can take them a little time respond to a query during busy season. Your satisfaction is our priority, and we want to ensure you that this will be made right. Thank you for bringing this to our attention. Regards, Retro vGames

Response from Retro vGamesMay 16, 2024

Hi Aaron, We're truly sorry to hear about your disappointing experience with the order you placed on our website. While we're glad to hear that the PlayStation system arrived promptly and in good condition, we understand your frustration regarding the missing games and the condition of the Final Fantasy 8 game received. Your feedback regarding the separate shipment of the games and the lack of response from our help desk is deeply concerning, and we sincerely apologize for the inconvenience and frustration this has caused you. We strive to provide accurate and transparent information to our customers, and it's clear that we fell short of this commitment in your case. We appreciate you bringing these issues to our attention and want to assure you that we take your feedback seriously. We will investigate this matter internally to address any discrepancies in our advertising and communication processes to prevent similar incidents from occurring in the future. Again, we apologize for the inconvenience you faced. Regards, Retro vGames team

Response from Retro vGamesMay 4, 2024

Hi Kevin, Thank you for your review. We hope that you received your order and found all of the items working without any issues. We provide a 30-day return and 121-day replacement warranty, so you do not have anything to worry about. Our customer care team is always ready to assist you in any way possible. All you will need to contact us is send an email to [email protected] Best Regards, Retro vGames team

Response from Retro vGamesMay 4, 2024

Hi Heather, We are truly sorry to hear about this experience. The reason we have to sometimes ship an item or multiple items separately is in a situation where all of the items in an order are not readily available in our main warehouse. In this case, we ship them directly from another warehouse. This does increase our shipping costs but, this way, we can make sure that the complete order can be delivered to our customers within the expected time frame. We offer a 121-day replacement warranty and you should not have to pay any charges for in this case. If your order was under the 30-day return period, you should have been able to return the order without any fee. Can you please share your order details with us or send us another email at [email protected] so that our customer care team can assess your case again and assist you accordingly? We again apologize for this ordeal and hope that you can give us a chance to make things right. Regards, Retro vGames team

Response from Retro vGamesMay 1, 2024

Hi Reid, We're delighted to hear that your GameCube package arrived securely and that the console looked brand new! We apologize for any inconvenience regarding the Nintendo 64 Rumble Pack not being included in your shipment. Rest assured, we're actively working on resolving this for you and ensuring a replacement is sent promptly. Thank you for bringing the issue with the aftermarket controller to our attention. We'll ensure that a replacement is sent to you swiftly under your additional warranty coverage. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for giving us a chance, and we appreciate your understanding and support! Regards, Retro vGames team