Retro vGamesReviews of retrovgames.com

Response from Retro vGamesMar 5, 2025

Thank you so much for your kind words! We're glad to hear that you had a positive experience with our customer service team. We always strive to provide fast and helpful support, and it's great to know we could assist you with your order. We look forward to serving you again in the future and appreciate your continued support. Thanks for choosing Retro vGames!

Response from Retro vGamesFeb 28, 2025

Thank you for your wonderful feedback! We’re so glad to hear that John was able to assist you effectively and provide excellent customer service. We’ll be sure to pass along your kind words to him. We truly appreciate your support and look forward to assisting you again in the future! Don't forget to look out for upcoming promotions to build your retro games collection with the special discounts for our returning customers!

Response from Retro vGamesFeb 28, 2025

Thank you so much for your kind words! We’re glad to hear that you had a great experience with our company and the experience! Providing excellent customer service and high-quality products is always our top priority, and we’re glad to know we met your expectations. Look out for upcoming promotions to have a personalized retro collection, we look forward to serving you again soon!

Response from Retro vGamesFeb 27, 2025

Hey there, Thanks for the review! We're so happy your order made it! Sorry about the color mix-up, though. We totally get that you were expecting a black DS Lite, and we appreciate your patience. If you'd like to make an exchange or have any other questions, don't hesitate to reach out. Thanks again for choosing us, and please let us know if there's anything we can do to make your experience even better next time!

Response from Retro vGamesFeb 28, 2025

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us and that your Nintendo 64 arrived in excellent condition. We always strive to make the ordering process smooth and ensure our products meet expectations. Enjoy your gaming, and we look forward to serving you again in the future! 🎮

Response from Retro vGamesFeb 28, 2025

We deeply regret that your experience with us has caused such frustration, and we understand your feelings. We sincerely apologize for the oversight regarding the address information and for the impact this has had on your order. We would like to emphasize the fact that the Canada strikes caused a lot of delay for all our customers from Canada and it's not the particular case here, but you're right that the error might be on our part as well, and we take full responsibility for it. We regret that this situation has caused you so much inconvenience. We understand your decision to take further action and respect your choice. While we’re sorry to have lost your trust, we want you to know that we are taking your feedback seriously and are continuously working to improve our processes to prevent situations like this from happening again. We appreciate the time you’ve taken to share your thoughts and, again, apologies for the frustrations you’ve encountered.

Response from Retro vGamesFeb 20, 2025

Dear, We’re sorry to hear that you feel this way. We always strive to provide a fair and transparent experience for our customers. Our policies are in place to ensure smooth transactions, but we absolutely respect every customer’s right to take appropriate action if they have concerns. If there was any misunderstanding or issue with your order, we would be happy to address it directly. Please feel free to reach out to us at live chat support and drop email at [email protected] so we can look into the matter further. We appreciate your feedback and are continuously working to improve our service. Best regards,

Response from Retro vGamesFeb 20, 2025

Dear, We're sorry to hear that you were not satisfied with your order. We strive to provide high-quality products, and we regret any issues you may have encountered. Please reach out to us at live chat support and [email protected] with details about the damage so we can assist you with a resolution. We want to ensure you have a positive experience and will do our best to make things right.