Retainers DirectReviews of retainersdirect.com

The customer service was great. They responded very quickly and acted quickly. The retainer fits pretty well and gets the job done. Make sure your molding is very good to avoid any issues. The case it came with doesn’t fit my retainer and broke right away so make sure to have another case on hand just in case. Overall I’m glad I chose them instead of paying $600 at an orthodontist! Reliable and trustworthy.

Darren, from RetainersDirect was very patient when I had questions or concerns. He explained the process in a “What-If” scenario. I am awaiting my retainers to try them on ; then I will be to answer the question about the company thoroughly.

I ordered the kits from this company because of all of the good reviews that I saw, yet they have let me down. It was a waste of time and money that I could and should've spent somewhere else! My teeth have since shifted. I have told them when I sent in the impressions the first time that the trays hurt to put into my mouth because they were too big and I stupidly listened to them to purchase additional putty (4 sets) to try again. They sent me the same size upper and lower trays and 1 XL upper tray, which hurt my mouth again and I had a hard time yet again. I am not able to get a refund, but if I can help someone else not waste their time or money this review is for you.

Very happy with my new retainers. It was easy to order them.

I received the kit almost 2 weeks later then I sent it back and they eventually sent an email to let me know there was an issue with the kit. I was instructed to purchase another kit. Since it’s been over a month now, I’ve requested a refund instead and I have not heard back from them. This is not a great experience. I just hope they do the right thing and refund me so that I can get my daughter a new kit before her teeth start to shift.

Well, it was fast and cheaper than my doctor's office. I love the quality of my new retainer. They wear a Lil bit tight, but that's normal because it's unused.

The process or making the impression and obtaining the actual retainer was so simple and quick. The time and money I saved with Retainers Direct is amazing and I appreciate the convenience. Thank you!

The process was so incredibly easy, and the owner was so kind. Communication was top notch. I will use them again!