Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sara H.
Unexpectedly needed to cancel order They were very responsive and orompt
Response from Retainers DirectNov 7, 2022
We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.
Susan J.
Great communication and feedback regarding impressions. They made me feel comfortable about the process (reassuring that they will take care of me throughout the entire process). Received my retainers with a personalized note making sure I was happy with the final product. The material is very high-quality. Sturdy, but comfortable. I know that my teeth will definitely stay in their positions using these retainers. I will 100% use retainers direct for my future retainer needs.
Response from Retainers DirectNov 7, 2022
Dear Susan, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Jonathan M.
Great customer service and a great product at a reasonable price.
Response from Retainers DirectNov 7, 2022
Your 5-star review means a lot to us. Come back soon!
Daryl
I contacted Retainers Direct with an issue I experienced after ordering an impression kit. RD responded quickly and worked with me to resolve the issue. They went over and above the call of duty and were the embodiment of a customer-centric provider of service willing to ensure that the buyer's experience is positive and friction-free. Copious Kudos.
Response from Retainers DirectNov 7, 2022
Hi Daryl, Your kind words about your new retainers are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Dianne
I have used Retainers Direct three times. I came here because the price of retainers was 3 times less than those from my dentist. I stay here because their process, product, and customer service are great.
Response from Retainers DirectNov 7, 2022
We really appreciate you taking the time to leave us a review, Dianne. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
customer
This was my second time using retainers direct. Unfortunately after a few years my first one cracked. They were having a sale so I purchased two this time so I would have a back up. There was a slight issue with my impressions which impacted the fit of the two retainers. I messaged Darren who quickly responded and sent out a replacement tray so I could make another set of impressions. I just received the two new retainers and they fit perfectly. I will continue to use Retainers Direct for future replacements.
Response from Retainers DirectNov 7, 2022
Thanks so much for your review, we love getting feedback about our retainers and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
Amy S.
So far customer service has been quick and attentive. Instructions and video were very clear and helpful.
Response from Retainers DirectNov 7, 2022
Thanks for the 5-star review, Amy. You made our day! We look forward to making your day again real soon.
Gilberto F.
I had difficulties getting the impressions and Darren Haltom personally called me and assisted me. This company went above and beyond what I expected. I am delighted with their service.
Response from Retainers DirectNov 7, 2022
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
