Retainers DirectReviews of retainersdirect.com

Thank you Retainers Direct. I ordered my top retainer. The shipping was very fast. The original retainer I received was too loose. I contacted Retainers Direct and they resolved my issue with a second impression. I did have to pay to ship back the original retainer and purchase extra putty but it's still cheaper than going to the orthodontist. It took a little longer to get my second retainer but it worked out. Customer service is great and I would buy here again.

I highly recommend Retainer Direct! I received my impression kit (easy to do at home and they have great instruction’s) and first set of retainers extremely quick! Sadly, the first set did not fit right. No problem though I emailed retainer direct and was responded to same day! They resolved the issue and sent me the "new" retainers (took 2 weeks to receive fixed pair) and they fit perfect! All together it took 45 days from the day I placed the order to yesterday (day I received fixed pair). 100% worth it!! WAY cheaper than if I would have gone to my local Orthodontics’ office and more convenient.

my first set of impression wasn’t a success. Had to order extra putty and mailed the 2nd set out of pocket, but I imagined the business profit margin probably wasn’t huge in the first place so I didn’t mind. Fortunately, throughout the process, the clinic was very responsive, helpful and efficient. The retainers fit perfectly at the end. I recommend their services.

I get exactly what I want...

I highly recommend ordering from Retainers Direct. I had a new crown put in which caused my old retainers to no longer fit so I decided to try Retainers Direct. I corresponded with Darren sending each photo impression to get his team's input if it was good to send in, and then I sent in my first impression which ended up not working well. Darren was very understanding and helpful and even sent me a smaller mouth tray to accommodate me for my second attempt. After 2 months of helping me through this entire process I am so glad to say I now have retainers that fit perfectly thanks to Darren and team. Thanks so much!

My experience with Retainers Direct has been great! My impression kit came very quickly in the mail (around 3 days after). The impressions were rather difficult for me to take in regard to tolerating holding putty in your mouth for 3+ minutes, but that's expected. Otherwise, it is an easy process if you follow directions carefully. I emailed Retainers Direct pictures of my impressions, and was told that they might have issues, but to send them in anyway. I was worried that I would have to order another kit, but the retainers came in the mail a week later (quite quick!) and they are near perfect! I don't know how they fixed the issue with only minimal distortions but they did! The distortions are so minimal that they should not affect the retainers' ability to keep my teeth straight, and the retainers look great overall. The retainers also feel sturdier than those I get from my orthodontist, and at much more a reasonable price! Overall, I am very pleased with this service.

They make it so easy to get retainers! Such a good service and I have no complaints! There were some modifications made due to some issues with the mold that I sent in and they fixed it right up! Will 100% use again and recommend to those while need retainers.

The top row retainer never fit despite trying a couple times, the same fit issue persisted. Finally I just asked for a refund bc the product was not successful, and they declined so I am not happy with the service.