Retainers DirectReviews of retainersdirect.com

Retainers Direct makes getting a new aligner fast and easy. The kit arrived quickly and the instructions were clear. I had my dentist's office help me with making the first impressions... however I think they got smushed in the bubble mailer during shipping to the lab. My first aligner arrived ill-fitting and even looked obviously squished (the central incisors were much shorter than my actual teeth are). Upon messaging the company, they instructed me to take another impression and they would remake it right away. This time I took the impressions myself and sent it in a *box* to the lab, to ensure the impression wouldn't get squished in transit. The lab turned it around within a week and I had a PERFECTLY fitting retainer! So while there was a hiccup with the first try, they definitely did a great job with the second one. They also have fantastic communication. Skip spending hundreds of dollars on retainers from your dentist and just use Retainers Direct!

I was nervous about using a mail order retainer service due to the task of a self-made impression, but a replacement retainer with my orthodontist cost $200 so I thought it was worth a try. We received the kit within just a few days of ordering, and the instructions were great. Not only written instructions, but helpful pictures available online plus a video! Additionally, we sent pics of the impressions to get feedback prior to shipping back. The communication was great and when we received the retainer it was a perfect fit. The whole process was completed in 2 weeks which is important. Also this was for my 15yo son so I was nervous about being able to get the impression right for him, he has a small mouth and can’t do bitewing X-rays at the dentist, but the whole process was successful. I would definitely use them again. It’s the exact same quality you would receive from the orthodontist.

This was my second time using Retainers Direct for my daughters retainers. The whole process is very quick, more convenient and less expensive than going through my daughters orthodontist. The retainers are the same exact quality as retainers previously purchased from her orthodontist but are 1/4 of the cost. I will use Retainers Direct for any of her future retainer needs.

They fit perfect! Feels great and tight! Super fast and professional service! Get them!

The communication was fantastic from the start. My initial impressions needed to be redone - I think the mold got smooshed in the mail. I hope they no longer suggest sending the impressions back in the padded envelope alone - they really need to be in a box. Once that was sorted out, the retainers were great. They fit and didn't hurt. They are not bulky. I'm overall very pleased with the experience.

Terrible customer service. They were quick to respond to emails and would says yes to everything, but at the end didn’t do any of the things they promised and just brushed me off and not even an apology. After paying over $400 for two retainer kits I asked Darren if he could send all the retainers in one larger package instead of two separate packages to ensure it gets delivered to the door as I’m staying at an Airbnb with no access to the mailbox. He said no problem. Later on I told him it might be safer to just deliver to General delivery address so I can pick up at the post office. He said no problem. When I got the delivery notification email I noticed that the address is still the original Airbnb address. I asked Darren to confirm if the address was changed and his response was he was unable to send a product to general delivery. I questioned why he said no problem in the first place and it would have been nice to let me know before he shipped it. He didn’t give any explanation or apologize and simply said thanks for your understanding. I managed to intercept the package from the postman and not only did they not send it in a large package as they said they would, they only sent one set of the retainers and not both sets I ordered. I emailed Darren again, and rather than checking himself what I ordered and what they shipped out he had to ask me multiple times to confirm my order details and what I received, even though I already said it in my email. When I got the delivery notification for the missing retainers I noticed that it was sent using first class and not priority mail that I paid extra for. I wrote to him to complain about the multiple issues. He did quickly change the delivery to priority mail but never replied to my email . This just shows how much they care about customer satisfaction. Even if I didn’t pay for priority mail you would think they would still try to send out the missing retainers as quick as possible instead of trying to use the cheapest shipping method. The retainers I got do not fit properly but because of the bad communication and customer service I don’t want to deal with them anymore to get it redone.

I ordered yesterday and you sent me a survey today on how you did? I haven’t gotten the impression package, tried to make the impression, sent the impression back or gotten the actual retainer. I think you should not clutter my inbox with survey emails until I’ve reasonably had a chance to try it.

A seemless and straightforward experience! Very happy with my retainer & customer service. Thanks Retainers Direct!