Retainers DirectReviews of retainersdirect.com

Richard is awesome and made everything work out. My retainer is perfect.

I bought the kit and had it sent to my house. However, and not their fault, auto correct messed up my address bc It’s a brand new subdivision. I called about it and was told they were receiving the molds back that day, and they would send them back to the correct address. But I waited, and still they didn’t arrive. It took about 3 weeks to finally get the original molds, and I called them again to see what the problem was, and they said they were still waiting on the molds back from the post office ( which was not what I had been told the 1st time).During that time, I broke my retainer in half and it wasn’t even a year old. I finally got the molds, and used their putty. I did 3 impressions and they just didn’t come out right. I had also ordered a set for lower tmj night guards from a different company. Their putty was better, so I used the putty from a different supplier and made the molds for my upper retainers. I sent them in, and it probably took about 2.5 weeks to get them back (after a week in transit). They came in and I will say that they are better quality than the ones from my orthodontist. They are thicker and tighter than any I have ever had from my orthodontist. I’m really impressed by the quality. And I’ve worn retainers for 23 years. I paid for my braces in my early 20’s, so I’m not about to let my teeth shift after the amount of money and time I’ve spent on them. Even though the shipping and processing was so slow, I will be ordering another set of upper retainers. My orthodontist cost $300 for 1 cheap, thin, ill fitting retainer, and I spent $200 for 2 with retainers direct and received the best quality retainers I have ever had. So I ordered them originally in mid May, and finally got them back in July. The 1st three weeks was waiting on the post office to decide what the heck they were doing. I wished they would have come with a retainer case, but they are sold on Amazon for $4.

3rd Update- They have issued me a refund which I appreciate and feel is a fair response to the ill-fitting retainer. I will be seeing an orthodontist to get a replacement retainer. 2nd Update- They changed their minds and will not be giving me a refund because it's been 60 days from the date of purchase. That is a terrible policy given that how long the process takes is not solely dependent on you as the customer. Update- I have been offered a refund for the lower retainer which I appreciate and feel is an appropriate response. I have chosen to update my review from 2 stars to 4. Upper Impression and Retainer I chose Retainers Direct as a more affordable alternative to purchasing retainers from an orthodontist. Their videos and instructions for creating dental impressions at home with putty and a tray appeared simple enough. Initially, I had issues with my upper impression. After submitting pictures via email for review, my upper impression was rejected. I had to purchase $15 putty and return labels multiple times to retry the process. On the positive side, their customer service representative was friendly and helpful, and they provided video support to guide me through the process. Once my upper impression was finally approved, I sent it in, and they successfully created my upper retainer. Lower Impression and Retainer My lower impression was initially approved through email, but after I mailed it in, they claimed it was distorted and needed to be redone. This was frustrating, as the approval had already been given. I understand that evaluating impressions via email can be challenging, but I believe the company should assume responsibility for their approval process. If more pictures were required for an accurate evaluation, they should have requested them upfront rather than rejecting the impression post-shipment. To resolve the issue, I had to purchase more $15 putty and return labels, which I felt the company should have covered since the mistake stemmed from their approval process. After several attempts and video call support, my final impression was deemed acceptable via video call. I emailed pictures, didn’t receive a reply, and sent it in. Unfortunately, the lower retainer they made does not fit. I reached out to them several days ago about the ill-fitting retainer but have not received a response. While they did send me a case and retainer cleaning solution as a goodwill gesture, it does not address the unresolved issue. Overall Impression and Recommendations The customer service team at Retainers Direct is friendly and willing to help, but the process of creating accurate dental impressions from home seems fraught with challenges. While I appreciate their support, I believe the company needs to take responsibility for approving impressions via email. If an impression is later deemed unacceptable, they should cover the cost of additional materials and shipping. Additionally, if a retainer is made from an approved impression and doesn’t fit, a refund or replacement should be provided. This is essential to maintain trust and satisfaction with their service. I rarely leave negative reviews, but I hope this feedback is seen as constructive criticism. With a few process improvements, Retainers Direct could become an excellent option for affordable retainers.

The retainers are well made and fit well, and compared to the $600 my ortho wanted it was a steal! My 4 out of 5 is due to the long wait time for them to arrive - I was told it would take about 10 days from when they received the impressions, and it ended up taking over 6 weeks. When I did check in on status they were always quick to reply with a time frame, the time frame was just wrong multiple times. So fair warning, order EARLY and you'll be just fine!

Follow up was good. Don't know why I had to pay for a redo of mold

The retainers are great but I didn't receive a case for them.

While I was a bit anxious about the amount of time it took to make the retainers once my trays were approved, I must say I am very pleased with the quality. I did not like that I had to order more putty because none of my trays were approved and had to pay for it .

I wish I had more time to write this review, but the bottom line is: the final product was really premium quality. It's very well made. The only reason why I don't give the 5 stars is because they ended up taking about 3 times the time frame they initially told me. But customer service was always nice, apologizing for the delay, letting me know the reasons behind it, and reassuring me that my retainers were still in the queue to production.