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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingShowing 36 reviews with 3 stars · Clear filters
Margaret B.
The retainers themselves arrived in decent condition and at a reasonable price, which I appreciate. However, the customer support was slow to respond, and I felt unclear about some of the fit issues and the refund policy.
William K.
The product arrived months late, the mold kit was faulty, and customer support ignored all my emails. What started smooth quickly turned into frustration and wasted money. I wouldn’t trust this company again.
Chris G.
The bottom retainers fit really good, the Top retainers are incomplete and doesn’t cover my gum line area and they don’t cover all my top teeth, I’m surprised they even sent me those retainers, and they sent a message on a note that I couldn’t read and understand do to sloppy hand writing.
Prince B.
Took a very long time, got way to much emails, and they are very flimsy vs visaline
Melissa S.
The process of getting the materials, doing the impressions and sending back in is quite simple and done quickly. Where I struggled was with receiving the product. I took a few months and the communication was not accurate. They simply say, its coming next week and weeks would pass. It finally got processed as an "expedited" order and I did finally receive them.
Natasha Q.
Retainers direct sounded too good to be true. It took them a very, very long time (about three-four months) for the whole process and they never even reached out about it. Every time I wanted an update I had to ask myself. When I finally did get them, the notes said that both the top and bottom retainer were “sloppy and hard to fit” when I followed their directions exactly for the molding. They did end up fitting well, but the top was very tight and incredibly difficult to get off at first. Overall, these retainers are useful and way cheaper than a standard orthodontist would charge, but the experience wasn’t the best.
Thim M.
This is my first time ordering retainers. So far so good. I am in the waiting period, I will do another review once I receive them.
Scott
Just received my retainers. They came individually wrapped in plastic bags. No case as initially advertised. And I thought I was supposed to get a mold of my impressions, but didn’t get that either. It took about 2 months to receive my retainers. I will say they fit much better and no sharp edges like smile direct had. My concern is that they feel very thin and may not last long before cracking and/or stretching out. We will see how they do, but if they do break I know it will take 2 months to get replacements.
