Residence SupplyReviews of residencesupply.com

The craftsmanship of these lights is evident. They've added a sophisticated touch to our law firm's lobby.

I've ordered a total of 5 lights from Residence Supply, 4 of which arrived with no issues. However I cannot give a better review due to the final light (Marianne Chandalier) which was very poorly packaged anx arrived broken in several places. I've had several emails back and forth where they've offered a repair (I've refused as I can't see how a repair would look and good for shattered acrylic) and have asked for either s full replacement or refund. I've yet to hear back after that request....

I'm not great with DIY, but installing the new bedroom chandelier was surprisingly easy. The customer service team was there to help when I needed it, and now the room looks like something out of a magazine.

They make it appear they are based in the US, but this is 100% made in china : from level of services to cheap looking products! I still havent received the second item for more than two months and it is impossible to get hold of them. RUN!

Took forever to deliver and still waiting on one of the lights. The products clearly aren't hand made, they're shipped from China and although I finally received 2 of the 3 lights ordered the 3rd light is still missing after a month and a half. Although there are some interesting options on the sight I can't recommend it as a viable option, especially if you have a project you need to finish on time. The two lights that have arrived are okay, but low quality.

I ordered a lamp and was given an invalid tracking number for a USPS delivery. I called their number to discuss and a woman answered. It all seemed okay, meaning she asked the right questions, but just after she gave me the new tracking number the call dropped. I tried the tracking number, this time supposedly for FedEx, and it also was invalid. I tried to call back and no answer. This feels like a total SCAM. Update: the lamp did finally arrive. Unfortunately it is half as tall as advertised and was delivered with a European plug. I asked to return and my request was denied. $156 down the drain. DO NOT purchase from this company!

Le site pas de souci il présente super bien. C'est justement le problème. Une fois la marchandise reçue, en fait c'est de la "pure m.....", je ne peux pas la qualifier autrement ! Et si on veut renvoyer à l'expéditeur, on perd 20 % de notre mise, sans compter les frais d'envoi en Chine et les droits de douane. FUYEZ !!!!!!!! Je me suis fait avoir une fois.. pas deux !!!!

I bought two fixtures, one is fine, the other a sconce that had a mounting bracket that doesn't resemble a normal sconce mounting plate. I spent a LOT of time trying to return it with emails, phone calls and texts. Finally got an email response warning me that I would bear shipping costs and restocking fee--for a light they misrepresented on their site.