Matthew
Lead time went from 20 days to 1 hour
I simply called not knowing the lead time for my items was 15 - 20 business days. Hugo found out about this and made everything right and sent my product out that day. It was a great experience.
Response from Residence SupplyOct 12, 2026
Hi Matthew, Thank you so much for taking the time to share your experience! We’re delighted to hear that Hugo was able to step in, provide clarity on the lead time, and help get everything sorted out for you so quickly. We’ll be sure to share your kind words with him—he’ll be thrilled to know his efforts made such a positive difference. Thank you again for your patience and for choosing Residence Supply. We truly appreciate your support and are so glad we could make things right. Sincerely, Residence Supply




