reservationstays.comReviews of reservationstays.com

This is The worst business to book a hotel... BOOK YOUR HOTEL WITH THE ACTUAL HOTEL.THIS IS A THIRD PARTY., THE CUSTOMER SERVICE IS A JOKE...

Booked online thinking it was the actual hotel website and fat fingered incorrect check out date. When I asked for a modification or credit, the rep wasn’t able to help me. Not sure why they need online support anyways if they can’t do anything? The actual refundable option isn’t even guaranteed. Stipulations are in the fine print.

I booked a hotel room for one night and accidentally put the wrong date. I tried calling them immediately but they would not change the date or offer a refund. I also sent in on their online portal for a refund with an explanation and they still did not approve it. Terrible business practices and terrible service. Stay away!

Reservation Stays is a SHAM. I recently stayed at Lylo Queenstown (NZ). I know their green logo and colours. Thought I was booking direct, but turns out Reservation Stays had exactly CLONED the Lylo website. I booked 8 months in advance. A fortnight before my arrival date, I needed to make a small adjustment to dates and rang Lylo, thinking I'd booked direct, and had booked a single room - but they told me I'd booked through a 3rd party and they don't have single rooms! I'd never heard of Reservation Stays. I then emailed Reservation Stays and send follow-up emails, they took days to reply, told me they couldn't modify dates and I had to cancel my whole booking and re-book - it was over Easter and this was not possible for obvious reasons. I dealt with an awful Nidhisa in Reservation Stays Support. When they replied to me by email, it was outside the 100% refund days, so if I can cancelled and re-book I'd lose everything. As it was, I lost 3 nights accommodation cost. I've since read they've cloned other accommodation sites. Lesson learned.

DO NOT USE THIS SITE. ITS A SCAM. I’ve been trying to get a refund for THREE MONTHS. I booked a $500 room at a Marriott and it was closed. Literally couldn’t walk in the front door. DO NOT USE THIS SITE.

DO NOT BOOK WITH THEM. I booked last week for what I thought was the website of a reputable Sydney hotel. I booked the package that included parking, but when I received the confirmation email there was no mention of that (the parking was an extra $65). I told them I was cancelling but they refused to refund the money. I am reporting them to NSW Fair Trading.

Assuming we were on Super 8 Hotel website, we booked a room. They charged $43 above what we found the room to actually cost, including a $12 fee to be able to cancel. When we learned that it was not the Hotel website, it was too late.

I like everyone else made a reservation and paid the extra money to cancel but no luck , Be careful these people are crooks. do not under any circumstances do business with them, just another foreign crook stealing money from Americans