reservationstays.comReviews of reservationstays.com

Let me preface this by saying: **DO NOT, under any circumstances, book anything through this website!** This is not a legitimate hotel booking platform; it's a cleverly disguised scam designed to steal your money. I unfortunately learned this the hard way and am writing this review as a desperate warning to others. From the outset, the website looked somewhat convincing. It had professional-looking layouts, enticing pictures of hotels, and even seemingly legitimate reviews (which I now suspect are fabricated). I found a hotel that appeared to fit my needs and proceeded with the booking process. Everything seemed normal until the payment stage. **This is where the first massive red flag appeared.** Instead of being charged in my local currency (AUD, given I'm in Victoria, Australia), the payment was processed in USD without informing this on the booking page. Foolishly, in my haste, I proceeded with the payment. This was a HUGE mistake. Not only was the exchange rate unfavorable, costing me significantly more than the advertised price, but **I never received any booking confirmation.** My attempts to contact them again were met with silence. This website is a phishing operation.** They lure you in with the promise of easy hotel bookings, then hit you with unexpected foreign currency charges and vanish with your money, leaving you with no actual reservation. Here's a summary of why you should avoid this website like the plague: * **Deceptive Practices:** They present themselves as a legitimate booking site but are anything but. * **Foreign Currency Scam:** Charging in a foreign currency without clear explanation is a major red flag and a way to inflate the cost. * **Non-Existent or Unhelpful "Customer Service":** They are unresponsive or provide vague answers to avoid accountability. * **Potential for Data Theft:** Given their fraudulent nature, I wouldn't be surprised if they are also harvesting your personal and financial information. **I have reported this website to the relevant authorities and strongly urge anyone who has been scammed by them to do the same.** Please, learn from my mistake and stick to reputable and well-known hotel booking platforms. **This website is a danger to consumers and should be shut down immediately.** Save yourself the frustration, the financial loss, and the potential security risks. **DO NOT USE THIS WEBSITE!** You have been warned.

As mentioned in other reviews, Reservation Stays is a scam. They're website looks just like the Hyatt website. I booked through them thinking I was on the Hyatt website. I discovered the fraudulent copy of the website within 10 minutes of the booking. I had added an additional fee to the cost of the room in order to be able to cancel within two days of the stay. Since I had not booked anything with Hyatt for over a year, I thought this was a new charge, so I accepted it. It was added to the itemized charges for the room, taxes, and fees, When I called to cancel the reservation, they said they could not refund that part of the fee. They claimed it was a separate charge, but it was not shown upfront to be a type of insurance like Allianz. I know when you buy insurance like that, it is not refundable upon cancelation. This fee was not shown in any way to be insurance. I spoke to a floor manager, Mander, who stuck to the claim that this $53.00 charge was non-refundable. If I could give Reservation Stays a -10, I would!

SCAM SCAM SCAM !!!! I thought I was booking through the hotel and I paid extra for “insurance”. I had a death in the family and I’m unable to get my refund. They’re giving me the run around, hanging up the phone, posing as real websites and denying me the ability to speak to a supervisor. I have been on the phone, emailing and calling different companies for DAYS. Never receiving a real confirmation from the resort, just a voucher. This is absurd!!!!!

Sunil is a great representative. He helped me find many options with great pricing. I definitely recommend this website and speaking with Sunil. 10/10 experience!

Reservation stays charged me in US dollars for a booking in Australia from an Australian booking. cost me 30% more than what I wanted to spend with out letting me know until it came out. Booking dfirectly through the hotel would have saved this 30% plus international transfer fees of 17 dollars on top which were not detailed in the booking. Do not use Reservation stays

They pretended to be the hotel website. Scam. When I arrived to hotel they said they had no record of my reservation. I even showed them the “confirmation” email and they said that was not from them. Scammers. Reported to my bank.

Terrible experience just like everyone else. I was told that I would be staying at a nice Hilton Hotel. We arrived and it was equivalent to a MOTEL 6. I paid $585 and quickly called them for a refund as this hotel was in a sketchy area and the room was filthy! I arrived late so had no choice but to tough it out for one night. I begged for a refund and they kept giving me the runaround that I would have to get proof of my one night stay with the hotel. The hotel explained that there was no way I could get this information as I had already booked thru the “third party” -reservation stays. I am not even sure how I got caught up in their scam I was calling a Marriot number to book I found on a website advertised as marriott but obviously they scammed me this way. It was during spring break so it was an already busy time in San Antonio so I assumed they knew what they were talking about when they found me a room. Do not stay at Spark by Hilton by La Cantera. Yes it is next to this luxury shopping center but it looks like a cheap and very unclean. I am so upset about this entire experience. Don’t know how they can do this to people and sleep at night.

I strongly advise travelers to avoid using GuestReservations.com and ReservationsStays.com. These websites mislead guests by using hotel names in their URLs, making people think they are booking directly with the hotel when they are not. Not only do they charge massive booking fees, but they also offer no real customer support when issues arise. Many frustrated guests have come to our hotel believing they booked directly with us, only to realize they overpaid significantly through these third-party sites. This leads to confusion, disappointment, and refund requests that we, as hotels, are not responsible for. These deceptive practices are damaging to both guests and hotels. If you're booking a hotel, always check that you're on the official hotel website to avoid unnecessary fees and frustration. #Misleading #AvoidThisSite #GuestExperience #BookDirect