reservationstays.comReviews of reservationstays.com

I booked a hotel with Reservation Stays by phone on Saturday, October 25, 2025. The agent quoted and charged $799.99 and did not disclose additional mandatory fees. After payment, my confirmation showed the total would actually be $1,072.51 at check-in—an undisclosed $272.52 increase. I called on Sunday, October 26, 2025 to request a refund because we could not afford the undisclosed charge. The hotel said they would authorize a refund, but Reservation Stays refused to process it. I’m requesting a full refund of $799.99, they are refusing.

I had made a reservation at Radisson El Paso airport at a website I thought was their actual site. Evidently not. Made reservation through this site. Husband is having significant health issues so our trips to El Paso are medical. I made a 3 day reservation for a pet scan. The doctor couldn't see us for several days for results so I called to cancel 2 of the 3 days I had booked. The automatic telephone answerer cancelled all 3 days much to my chargrin. I spoke with 2 different ladies trying to sort it out, both hung up on me. I called again & was again disconnected. They are charging me for 1 night I did not want to cancel requiring me to rebook and pay for the same night again. Do not ever book through this organization.

I booked the wrong date. 3 minutes later I called to cancel it. Declined.

How is this company allowed to operate under UK Consumer law. It is practically a scam. DO NOT BOOK THROUGH THESE PEOPLE.

This organisation is a complete scam. Pretending to take reservations on our behalf.

RUN DON'T USE!!!!! I thought I was booking thru the hotel, was asked if I wanted ins. coverage if I had to cancel early. Clicked yes was directed to this site and bought ins. But if you cancel you have to work with another company called refundableme which is a bigger scam. Reservationstays will not help! Used a credit card and now they want all my banking information. Not comfortable giving.

Do not use this company ever! They just take your money. If you have a question or issue, their support team is terrible to deal with. If you ask to speak to a manager they will not allow it. We lost over 300.00 with this company when booking a room. We thought we were booking a room in Maine and they booked us in Oregon. They had absolutely no sympathy for our circumstance. If I could rate them zero I would! Beware if they pop up as the 3rd party vendor when booking. Go to the actual hotel website.

When I booked through Reservation Stay and Paid for my hotel in full in advance of my stay, the manager at the hotel could not find a record of the reservation upon my arrival. I called Reservations Stay's customer service, and they insisted that the booking was made, but the hotel had no record of it. I had to pay the hotel for a separate reservation because I needed a place to stay. I was unsuccessful in obtaining a refund for the reservation, so I ended up paying twice for a hotel room.