reservationstays.comReviews of reservationstays.com

While travelling for work, had an on-line search for the hotel i chose to stay at. The first link that came up was in fact the hotel that i wanted to stay at however, after dialing the number and confirming a reservation, received my booking confirmation. Not only did they state there would be no refunds for whatever the circumstance but i was getting charged in US dollars... in Canada. There is a customer service that you can reach and they will claim to be on your side and get you a refund however, the steps that they want you to take are not common business practice. Doomed. Stay away. They are a scam.

Company made fraudulent claim that they reserved room with The Hilton Garden Inn when I arrived at the hotel they did not have a reservation for me and I had to pay again. Contacted company who ensured me of I sent them my invoice I would be refunded. No such refund ever took place. FRAUD SCAM STAY AWAY FROM THEM!!! I am proceeding with filling charge dispute with my back as well as reporting their unethical practices to the BBB

This company is TERRIBLE. I by mistake made a reservation for a hotel with them . When I tried to cancel the reservation and get a refund they basically force you to use an On Line Refund site that is not user friendly and basically will not give a refund for any reasonable option .. Stay Away from them

Fraudulent/scam Phone number comes up as the hotel you are searching. The know to answer the phone stating the hotel name. Offer the sale rate or a few dollars less than the hotel. Do not state they plan to charge you in usa dollars. Called 5 times. Filled out all their forms and lied to everytime. Told the hotel and visa. Both company's are not protecting their customers from this company Fraudulent practices.

Reservationstays.com should be put out of business for illegal practices - fraud & scam. Reservation on 5/29/2024. I made it clear that I was intended to be discussing my reservation with Holiday Inn and was never corrected. I thought I was getting a slightly better rate than the website for hotel because I was calling directly. I made it abundantly clear it needed to be easily cancelled because my 102 year old mother ill. I was repeatedly assured it could easily be cancelled and even paid an extra $32 to be able to cancel up to the date of arrival. When I realized I had accidentally reserved for the wrong Portland airport Holiday Inn I called Holiday Inn to change it and that is when I learned I had booked with a "third party". I emailed support@reservationstays and was told "booking is classified as non-refundable and non-amendable" and "policy was outlined both on the booking form and again on the confirmation page". I did not see a booking form as it was a phone call and the confirmation page was emailed after the fact. I filed complaint with BBB, FTC & my AG and dispute on credit card.

**BEWARE** I thought I was talking to Marriott to book a room. They booked a room for me at a Hilton. When I arrived at the hotel the front desk clerk asked for my confirmation. When I started with “ B’ he said they never start with a “ B’- I showed him my confirmation email and we called these jokers back right then. They still stayed even to the clerk that they made a reservation. I was forced to pay for another room. The next morning when I checked out I checked again to see if they ever received said reservation. It took them 3 days to post their fraudulent charge on my credit card. I called them and was told to go to their wesite to fill out a form to request a refund and post my receipt of the room that I paid for so they could refund their reservation. FUNNY because there is no form to fill out. After speaking to 3 different people and with zero luck I contested it with my credit card. Oh and their booking was $179.69 — my booking cost me $146.18. DO NOT USE - and why do I see so many people saying they thought they were calling Marriott just like me. IF I could give it negative stars I would.

Booked then had a SMS late at night saying contact the accommodation owner ( who was a manager/employer of a company that has the accommodation) stated the booking been cancelled by mistake but hey would keep the booking if I put the money into their account directly as what I paid would be in my account into 2 days ,booking was for 3 days away Asked amount and they said $422 felt I didn't pay that much so checked bank and I had paid $377 contacted him and he said ok make it $377 he said the 422 wS because that's what includes whst they pay Stayz . Felt it was a con so booked other accommodation

These people lied to me. I thought I was talking to a representative from Marriott. 1- they never disclosed the name of their company, until after I paid. 2- Reservations Stay said I could cancel or change 48 hours before arrival. I called 72 hours prior and they said I could not make a change. 3-Marriott can not confirm if I have a reservation ahead of time.