reservationstays.comReviews of reservationstays.com

The websites they use are very misleading and make you believe you are booking directly through the hotel webpage. Should you need to modify your reservation, you can't. I accidently booked through them because the website said starts wminneapolisfoshay making it look like you were booking with the mariott directly. They even have the mariott logo at the top of their booking. Very different from when you know you are booking thought a third party such as expedia, hotels.com, ect. Do not use.

My flight was cancelled by the airlines the day before we were to check in to the hotel in Florida. I spoke to multiple "people" at this company and showed proof the flights were cancelled because of a hurricane which is considered a weather event beyond human control. Immediately they showed they wouldn't cancel the reservations and credit back my credit card. I spoke to the hotel manager directly and was told they refunded back to this company the funds for the stay. They kept the money from the hotel and from my credit card company. They are thieves and make every effort to rob people. Also, looking further into this company it should be noted they are in a questionable country with a horrible reputation. I have filed a complaint with the attorney generals office in my state and further with the Washington US office. They are considered scammers. Avoid them at all costs. They don't even deserve 1 star. This business must be closed down.

Similar to others experiences, their booking process was very deceptive. I thought I had called the hotel directly in Sydney (Australia), being in Sydney myself at the time. But when I checked if the person I was talking to was at the hotel, he said vaguely that they 'took care' of the hotels bookings ...I should have been suspicious then and there. They quoted me a very good one night price but later when I checked my credit card it was $100 more than quoted. When I called them and then went back to an email they had sent after the fact, I saw they had charged me in US dollars, which they had never stated or confirmed. I wrote to them persistently to complain and they said they would listen to the recording of the booking. They came back to me and said the US dollars was quoted but did not confirm that they had listened to the recording and regardless, I am 100% certain that they did not quote in US dollars (the operator had asked me specifically if I was in Sydney at the time), because if it had been mentioned I would not have taken the booking. I told the hotel about the issue and there was nothing they said they could do. It seems to me that hotels should be looking at permissions given to third parties to make bookings as their reputations are also on the line. I reported the transaction to my bank immediately and they investigated and eventually refunded me the booking amount, which also involved cancelling my credit card. This has taught me a good lesson. I will double check that I am always calling the accommodation directly from now on.

Reservation does not clearly lay out the price you are paying and what currency. They listed a security deposit in the reservation in CAD, masking the fact that the rest of the transaction was in USD. The price ended up being 40 more than the current rack rate of the hotel.

Total scam like everyone else said. I booked a hotel for one night, they double charge me and would not give me a refund. Avoid at all cost, this place should be reported!

What a joke these guys are. They go to great extent to hide their 3rd party status and prices are completely unreliable. DO NOT USE THIS SERVICE

Total Scammers! Thought we were booking directly through the Westin Sarasota, only to find out it was through Reservationstays. We were unable to travel due to coming down with bad case of Covid. The Westin understandably cancelled our reservation with NO charge. Having said that reservation stays denied us any refund/no exceptions. They kept our $1229.35! We went through the proper steps for cancellation and uploaded official Dr. note and diagnosis confirming Covid cannot travel instructions. Knowing they did not pay the Westin a single dime with our money. They denied us a refund! Completely unethical!! Terrible company and so frustrating that they exist and continue to scam! Beware!!

I asked the staff member if they had king suites with a hot tub in them. She said "we have queen room." I said I'm looking for a king room with a hot tub in it due to my disability. She said she would check. After being on hold, she returned telling me there was a king room. I asked for clarification "is there a hot tub in the room?" She said Yes. Upon arrival to the hotel the check in staff stated that the room we have booked has NO hot tub. And that there was a "request for a hot tub!" What the hell did I pay extra for then! Instead of telling me she couldn't help me Chhaya (if that was even her name), she lied. Also Reservation Stays had a Hampton Inn insignia, which is very misleading to customers. I would never book anything with them again!!