Reservations PortalReviews of reservationsportal.com

Response from Reservations PortalOct 20, 2026

Hi, Cleveland! We’re glad to hear the service was excellent during your stay, and we appreciate you letting us know about the bathroom and bed. As a travel agency, Reservations Portal acts solely as an intermediary between travelers and our hotel suppliers. We don’t own, operate, or manage the property, so we aren’t able to control room amenities like the layout of the room, bathroom size, or the bedding. Under our Terms and Conditions, the content on our site, including room descriptions and photos, is provided by our travel suppliers, and the supplier determines the policies and conditions that apply to your stay. For concerns about room features, comfort, or bedding, the hotel’s management is the right party to help. We’d encourage you to share your feedback with the property directly, as they are the only ones who can review their accommodations and make improvements. If you have questions about your booking itself, such as charges or confirmation details, our team is happy to help at [email protected]!

Response from Reservations PortalOct 20, 2026

Hi, Jeff. We’re sorry to hear your stay didn’t give you the rest you needed before an early flight, and we understand how frustrating that must have been. As a travel agency, Reservations Portal acts solely as an intermediary between travelers and our hotel suppliers. We don’t own, operate, or manage the property, and we aren’t able to control on-site conditions such as guest noise, security, or room amenities. For concerns about noise, security, or in-room supplies, the hotel’s management is the right party to help, as they are the only ones who can investigate what happened and address it. We’d encourage you to contact the property directly and share the details of your experience, including the dates and the nature of the disturbances, so they have an opportunity to take appropriate action based on their policies. If you have questions about your booking itself, such as charges or confirmation details, our team is happy to help! You can reach us at [email protected]. Thank you again for your feedback. We hope your next trip is a much better one. Sincerely, The Reservations Portal Team

Response from Reservations PortalOct 20, 2026

Hi, Michelle! We're glad to hear you were happy with your stay.

Response from Reservations PortalOct 20, 2026

Hi, Ryan. Thanks for reaching out! As an independent travel network, we don't have an app affiliated with the hotel - or an app of our own. We're glad that you thought the rate booking through us was good, though! If you have any other questions about the booking process, please feel free to reach out at [email protected]

Response from Reservations PortalOct 20, 2026

Hi, Roberto! We're sorry to hear that the room and the bathroom weren't clean. Reservations Portal is an independent travel network, we provide rooms supplied though travel partners, so we aren't directly affiliated with the hotel. If you have any questions or concerns about the booking process with us, please don't hesitate to reach out at [email protected]

Response from Reservations PortalOct 20, 2026

Hi, Jena. Thanks for taking the time to reach out regarding your experience. We're sorry to hear that the room wasn't clean. Reservations Portal is an independent travel network, so we aren't affiliated with the hotel. We'd recommend reaching out to the hotel directly regarding the issues with your room. If you had any issues regarding the experience booking through us, we'd be happy to provide answers at [email protected]

Response from Reservations PortalOct 20, 2026

Hi, John! We're glad to hear the front desk staff was very accommodating. As an independent travel network, we are not affiliated with the hotel directly - but we're glad you were happy with the room selection and happy with the booking process.

Response from Reservations PortalOct 19, 2026

Hi, Robert! We're sorry to hear that you didn't enjoy the stay. As an independent travel network, we are not directly affiliated with the hotel. We recommend reaching out to the hotel directly regarding the issues with your room and the mattress. Thanks!