Reservations PortalReviews of reservationsportal.com

Response from Reservations PortalOct 23, 2026

Hi, Justin. Thanks for reaching out, we're so sorry to hear about your truck being broken into - to be absolutely clear, Reservations Portal is an independent travel network, and we are not directly affiliated with the hotel. We would recommend you reach out to the Loso hotel directly - if you need the hotel contact information or need our help in reaching out to them, feel free to reach out at [email protected]. Again, because we're not the hotel we do not have access to their cctv or any way to answer for their security.

Response from Reservations PortalOct 23, 2026

Thank you for taking the time to share your feedback, and we’re truly sorry your stay fell short of what you expected. We want to be transparent about how bookings work so you know where to turn. Reservations Portal acts as an intermediary between travelers and the properties themselves. The property supplier provides the room descriptions and is responsible for the condition of the property and its services. Because the property operates the room and its facilities, concerns like these are best raised with the property directly, ideally during your stay so they have the chance to correct the problem on the spot (for example, by moving you to another room or repairing the door). If an issue can’t be resolved at the property, you’re welcome to contact us, and we will do our best to help within the policies that apply to your booking. Any refund or compensation for a stay is governed by the supplier’s own cancellation and refund policies, which we don’t control, so we can’t promise a particular outcome. Still, we would like to hear the details of what happened. You can reach us at [email protected]. Please include your name, the email address used for the booking, and your reservation details. Thank you again for letting us know, and we’re sorry this stay wasn’t a better one.

Response from Reservations PortalOct 22, 2026

Thank you for your feedback, and I’m sorry this experience was frustrating. I’d like to clarify how the charges came about. Your original booking was at a refundable rate. Under our modification policy, when a booking is modified, the new booking is confirmed at a non-refundable rate, regardless of the original rate type. This is shown on the checkout screen before you proceed and in the confirmation email for the new booking. Your first modification (new dates) was priced higher than the original, so the difference was charged. Because that modified booking was non-refundable, your second modification (a room change) meant canceling it with the property, which carried a cancellation penalty that was passed along to you. We applied the refundable portion of your payment to the new reservation, so the additional charge reflected only the remaining balance. The amounts you were charged were the price differences and the property’s penalty, not a separate modification fee from us. If you’d like to go over your reservation again or have other questions, please contact us at [email protected] or (888) 450-6644.

Response from Reservations PortalOct 21, 2026

Thank you for taking the time to share your feedback, and we’re truly sorry about your experience. Arriving to a room that wasn’t what you booked, and then having trouble getting timely help is not the vacation you were hoping for, and we understand how frustrating that was. We’d like to explain where things stand and how we can help. Reservations Portal acts as an intermediary between you and the hotel. We are not affiliated with the hotel’s staff or operations, and the hotel is responsible for the condition of the property. That said, a room that doesn’t match what was booked is a legitimate concern. Your reservation was booked at a non-refundable rate. Unfortunately, refunds on these bookings are determined by the hotel, and we do not control their refund process. However, we want to advocate for you and want to give the hotel everything it needs to review your request favorably. We emailed you a link to submit your early checkout/folio documentation. This link has not yet been opened and will expire tomorrow. Please complete it as soon as possible so we can submit your case to the hotel. Once we receive their determination, we will contact you right away. If you can’t locate the link or need a new one, please contact us at [email protected] and we’ll gladly help.

Response from Reservations PortalOct 20, 2026

Hi Joshua. We’re happy to hear that the front desk team and cleaning crew made you feel welcome, and we’re truly sorry that the condition of the property fell short of what you were hoping for. A comfortable, well-kept room is a reasonable thing to expect, and we understand your disappointment. To clarify how things work: Reservations Portal is a travel agency, and we act solely as an intermediary between travelers and our hotel suppliers. The hotel is responsible for the day-to-day operation of the property, including maintenance, repairs, renovations, and the quality of its facilities. Our role is to supply a room on your behalf. Under our Terms and Conditions, the descriptions, photos, and other property details shown on our site come from the supplier, and we are not able to verify or control the condition of the property or the services provided there. Because the hotel owns and manages these decisions, we’d encourage you to share your comments directly with their management team. If you have any questions about the booking process or the reservation itself, please feel free to reach out at [email protected]

Response from Reservations PortalOct 20, 2026

Hi, Jeff. We’re sorry to hear your stay didn’t give you the rest you needed before an early flight, and we understand how frustrating that must have been. As a travel agency, Reservations Portal acts solely as an intermediary between travelers and our hotel suppliers. We don’t own, operate, or manage the property, and we aren’t able to control on-site conditions such as guest noise, security, or room amenities. For concerns about noise, security, or in-room supplies, the hotel’s management is the right party to help, as they are the only ones who can investigate what happened and address it. We’d encourage you to contact the property directly and share the details of your experience, including the dates and the nature of the disturbances, so they have an opportunity to take appropriate action based on their policies. If you have questions about your booking itself, such as charges or confirmation details, our team is happy to help! You can reach us at [email protected]. Thank you again for your feedback. We hope your next trip is a much better one. Sincerely, The Reservations Portal Team

Response from Reservations PortalOct 14, 2026

Hi, Jack. I'd love to address your situation directly, would you kindly include your reservation number in your review or fill out the information request sent through Trustpilot? Thanks!