Reservations Portal Reviews | Read Customer Reviews of reservationsportal.com

Reservations PortalReviews of reservationsportal.com

2.6169 reviews
Activities & Tours

Reservations Portal

About Reservations Portal

Experience Travel with ConfidenceLaunched in early 2026, Reservations Portal is your new home for finding the best hotel values across the United States. We’ve combined cutting-edge booking technology with a simple promise: total price transparency and a secure, stress-free experience.Whether you’re looking for a luxury resort, a cozy boutique hotel, or a reliable stay for a business trip, our platform connects you directly to the best inventory in the U.S. market. Every booking is backed by industry-leading data security and supported by our customer service team, ensuring you have personalized help at every step of your journey.At Reservations Portal, we believe travel should be simple. With a commitment to honest pricing, we’re here to help you plan your next American getaway with ease.

Reservations Portal (reservationsportal.com) has 169 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: reservationsportal.com
Website: reservationsportal.com
Category: Activities & Tours
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 73% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reservations Portal reviews

169 approved reviews, newest moderated first

Melinda W.
Oct 20, 2026
Amazing experience
Amazing experience
Response from Reservations PortalOct 21, 2026
Hi, Melina - glad to hear you enjoyed your trip!
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Maria N, S.
Oct 20, 2026
I was very please with the staff
I was very please with the staff, very professional. Very good stay
Response from Reservations PortalOct 21, 2026
Hi, Maria - glad to hear it. Easy and professional is exactly what we aim for!
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Sheryl
Oct 20, 2026
Everyone that worked there including…
Everyone that worked there including doormen, front desk, and concierge were helpful and fun. One of the doormen even talked about Indiana University Football and made me laugh after our defeat to Ohio State.
Response from Reservations PortalOct 21, 2026
Hi, Sheryl - thanks for letting us know you had a good trip despite that last-second loss. It was a great game! Reservations Portal is an independent travel network - while we're happy to hear the hotel staff did a great job, we are not directly affiliated with the hotel. If you have any questions about the booking process or your reservation, please feel free to reach out to us at [email protected].
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Diane
Oct 20, 2026
It was easy to use
It was easy to use. Everything went well.
Response from Reservations PortalOct 21, 2026
Hi, Diane. Glad to hear that everything went well. We hope you enjoy your trip - save travels!
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Steve S.
Oct 20, 2026
Lack of quality restaurants
Lack of quality restaurants. Multiple elevators down over the weekend. Really affected the experience of my room, which had a lovely view. It was decorated. Very lovely but yes, need better restaurants and elevators. The work.
Response from Reservations PortalOct 20, 2026
Hi, Steve. Thank you for taking the time to share your experience. We’re sorry that elevator outages and the dining options around the property took away from your stay. As an independent travel network, we are not the hotel. We connect travelers with properties, and the hotel operates the property itself, including its elevators, restaurants, and amenities. Because of that, we can’t see or control day-to-day conditions on site. We do take your feedback seriously, and we’d like to help where we can. If you haven’t already, please contact us at [email protected] with your booking details. If you have an issue during a future stay, such as an out-of-service elevator, please tell the front desk and their support team right away. That gives the hotel the best chance to fix it while you’re still there. Thank you again for your review.
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John
Oct 20, 2026
The view of the beach!
The view of the beach!
Response from Reservations PortalOct 20, 2026
Hi John! Thanks for taking the time to leave a review. We're happy that you were so pleased with your view of the beach! Thanks for booking through us - hope you future travels go just as well.
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Derrin S.
Oct 20, 2026
I paid for a King suite and received a…
I paid for a King suite and received a a king room , and my remote for my Television didn’t work. I am at this sleep end at least twice a month for the last 3 years this was sad I usually book from a third party booking agency but when I was there in September I had a problem and the manager told me it was better to book directly with the hotel.
Response from Reservations PortalOct 20, 2026
Hi, Derrin! We are a third party independent travel agency. However, we sill want to help understand what went wrong with your order, and we apologize for any confusion regarding the room. Please reach out to us at [email protected] or at (888) 450 - 6644 with your reference number and we'll make sure to review your order with you and take appropriate action.
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Joshua
Oct 19, 2026
Excellent employees, terrible condition
The front desk staff and cleaning crew were super friendly and helpful. For that I am appreciative. That said, the place is in need of massive repairs and upgrades.
Response from Reservations PortalOct 20, 2026
Hi Joshua. We’re happy to hear that the front desk team and cleaning crew made you feel welcome, and we’re truly sorry that the condition of the property fell short of what you were hoping for. A comfortable, well-kept room is a reasonable thing to expect, and we understand your disappointment. To clarify how things work: Reservations Portal is a travel agency, and we act solely as an intermediary between travelers and our hotel suppliers. The hotel is responsible for the day-to-day operation of the property, including maintenance, repairs, renovations, and the quality of its facilities. Our role is to supply a room on your behalf. Under our Terms and Conditions, the descriptions, photos, and other property details shown on our site come from the supplier, and we are not able to verify or control the condition of the property or the services provided there. Because the hotel owns and manages these decisions, we’d encourage you to share your comments directly with their management team. If you have any questions about the booking process or the reservation itself, please feel free to reach out at [email protected]
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