Reservations PortalReviews of reservationsportal.com

The room was nice but wasn’t the room I had booked. Due to flight delays, I was late in checking in and was told they were ‘sold out’ of my room and other rooms similar. I was put in a two queen bed room which was fine but I don’t understand how I paid extra for a nice room and then get downgraded despite my reservation being in place. Very frustrating.

I was able to book online with no problem . The site was clear and easy to understand

They were totally unhelpful and when the airline had to change my flight - resulting in different arrival days. Never again will Work with this company

The tv wasn’t working. The price I was quoted was $100 dollars cheaper than I was charged. The drawers would not close and the bathroom was filthy! The floors had brown clumps all over them. I had never stayed at this hotel, and after this, I never want to - ever again.

Atmosphere, Staff, clean, lots going on, not over crowded, restaurants were good. Over all a great experience we will come back

Was very pleased with our stay. The rooms were large and clean. The casino was nicely done. We had dinner at the charcoal room and it was amazing. Great stay.

Room 2074. Bed was very comfortable and at a comfortable height. It was nice being on the top floor of the renovated rooms Ipanema tower. The floor-to-ceiling windows provided an outstanding view! The design of the shower to have a hand slot to allow turning on the shower without having to be IN the shower was excellent! On the down side, the shower had 2 shampoos & 1 conditioner; no body wash (a simple oversight). The light to the left of the bathroom mirror blinked or stayed off. MOST important, the design of the shower - with the open back end - allowed water to flow out onto the floor - especially when the shower head was initially pointed toward the opening when the maids or previous guests left it that way. The water flowed almost to the wall outside the bathroom before we noticed, @ the floor was dangerously slippery! I slipped, but didn't fall, but another guest could easily be hurt as a result, and water damage to the room could also occur. I luckily noticed & was able to towel up the water and redirect the showerhead before any damage or injury occurred. Lastly, I had seen a picture of a room with a bathtub next to the window, that I (mistakenly) thought was representative of the room I had reserved, but, alas, it was not. That was probably my mistake... But even without that feature, the room was nice.

Great location, very clean room. Only problem was a lack of hot water