Reservations PortalReviews of reservationsportal.com

Another 1 star review.. Made reservation thru this site for same day thinking I was on the actual hotel website. When I got to the hotel they said it was booked for 2 weeks out, went ahead and took great care of me.. Oh and I paid less than half at the hotel from what I paid this company. A few days later I called this company to get a refund of the original booking and they're telling me that it's nonrefundable and that I'm welcome to reschedule... I don't want to deal with them again after they've already messed up my last booking. Now to determine whether or not it's worth my $500 to try it again or not.. 🤬 Since I can't respond to the reply, I'll edit. Yes obviously you mention in the terms and conditions, and also based on the reviews, you suck at it...

I had the same experience as every other 1 star review - fooled into thinking this was the Hampton Inn’s official website - I needed to come a day later than planned and was not allowed to make a change and ended up loosing over $300 Hopefully I can get my Credit Card to deny the charges NEVER KNOWINGLY USE THE “RESERVATIONS PORTAL”

BEWARE! This is a scam. Reserved a hotel room for three nights at $1500, got to our hotel, and there was no record of our reservation. I spoke with hotel management, who confirmed it was a scam. After calling the very fishy looking number on the reservations, portal website, the woman I spoke to gave me a different confirmation number, which was also incorrect and then said that she needed to talk to her upper management. I told her I would be reporting her and that this is a scam.

I was a little concerned when I first realized that I needed to cancel this booking, which I hadn't realized that I had purchased this stay using a third party, which I had to cancel due to a change in plans. I thought that I was booking it directly off the Hotels website, but it was through HOTELBEDS USA, INC, and not Paris Las Vegas Resort and Casino (Hotel) directly. I called the hotel and they said they couldn't cancel it and I needed to contact the party I made it through. I thought OK here we go and thought it was going to be difficult to get the stay cancelled and my money refunded. I tried making a few calls with no progress. I went back to the email and went to the manage my booking link. It was fixed in a matter of seconds using the portal and concierge chat. It was easier using this feature than trying to hunt someone down on the phone. This literally made my day and I 100% recommend this site and portal to everyone, and I personally will use it moving forward when I make my travel plans.

I absolutely understand it’s Vegas, and it’s a lot of people, but have never experienced a full staff that just does the bare minimum, especially when anything goes off script. From the front staff really not caring, to the guest services when we called in over the phone. Overall it’s a place that wants your money and doesn’t want to say thank you, come again. Lots of options around Vegas. Try elsewhere.

This website is made to look like the official hotel website and jacks up prices and offers zero refunds. I would give zero stars if available. Fraudulent!

I, like many other people here, was fooled into thinking it was the hotels official website. When I couldn't use the dates I booked, I was out $680. Why are businesses like this allowed to operate? They provide absolutely no value. Edit: when i submitted multiple tickets explaining that the $680 fee that could not be expensed to my company would cause me financial hardship, they replied with the canned response you see below. Refunding the money costs them nothing (because they provide no value to the process of booking a hotel), but they've "won", so why give up the money? Immoral and unjust. It's a scam company

Booked a hotel and immediately realized that I needed to cancel. I reached out to them within minutes to cancel and was told that they would make no exception because it was a "non refundable rate" and that a refundable rate was supposedly shown. It was not and that is a lie. I went back to their website through the booking process to see and nowhere was a refundable rate shown and "non refundable" was in the tiniest, easy to miss (deceptive) place. After researching, the rate listed is also price gouging and 60% more than the actual hotel's rate with all tax and fees included. This company is terrible and not customer friendly at all. I would 100% never ever use their company again. They made no attempt to make me happy or even discount to attempt to match the hotel's listed rate. I have contacted Hilton and reported them as an agent to no longer work with. Also, they make bookings under a completely different name. Fraud all around. Edited to add-no your website is not transparent, just as many other reviewers have stated. You pay for SEO to have your website look like the hotel site on purpose so you can be deceitful. You LIED in your email to me that there are refundable options on the site. There are ZERO. The hotel even says that the reservation is able to be cancelled with zero fees until June 3rd. This company is fraudulent liars and the many many reviews and reports to BBB all prove it.