ReservationsdeskReviews of reservationsdesk.com

Beware this company is a scammer! Like everyone else, I thought reservation desk was the hotel for Country Inn and Suites. They quoted me a lower hotel rate that was 'just available today because of the date you're booking' and the woman was talking very quickly and hard to understand and said if I canceled by a certain date I could get a full refund. When I received my confirmation they added $32 in 'taxes and fees' and an additional 17.99 'service fee' and guess what, even if you cancel within the cancellation window that amount is non-refundable. I called them and cancelled and demanded a full refund and then to talk to a supervisor the person kept just repeating her canned message and said she would 'escalate it' and 'they' would review. I basically lost $20 in the space of a few minutes. This company is a huge scammer.

WOW WOW WOW!! THESE GUYS ARE A SCAM!!!!!!!!! I have traveled for over 30 years staying in hotels. I too thought I was speaking directly to the hotel but it was these A holes. .. I booked a one night stay, we had to cancel due to a sickness. . .. I have been waiting over a week for them to cancel the reservation. The HOTEL itself felt so badly they cancelled the room on their side. So Reservation Desk is now attempting to BILL ME for a room I never stayed in. THESE GUYS ARE A SCAM . . . . ..I will get my credit on this room OR I will go to the better business bureau and report their behavior. Can we believe ANYONE in this world anymore. RESERVATION DESK SHOULD BE SHUT DOWN.

If I can give a zero rating, I would. When booking a hotel, I mistakenly thought I was booking WITH the hotel itself - the documentation all looks like it's from the actual hotel and the operator I called made it sound like he was with the hotel. The costs were $400 more than normal! (not kidding) When I asked about a government rate, as I was booking for work, he was not clear that this was not the normal hotel as our government card comes with rights and privileges such as cancelling at any time at no cost. He dodged the question and essentially said there was just a $3 charge for it. Good thing I accepted it, otherwise I would have been out over $1000 for just 2 nights stay. THEY ARE NOT TRUSTWORTHY AT ALL.

I’d give 0 stars if I could. Or 5 full turd emojis if that were the rating system. Booked a hotel room through this company and when I got to the hotel they said the room wasn’t available. I had to get another room and still got charged by Reservation Desk for the original room that wasn’t even available. Then when I disputed it with the credit card company they actually fought me and provided some sort of documentation to show the room was available and it was a legitimate charge when the room was rented upon arrival by someone else and it was absolutely not a legitimate charge. Called several times to see if they would make it right and they always said it would be refunded but it never was. So I threw away about $200 bucks for a room I never got. The following caps are intentional: BEWARE DOING ANY BUSINESS WITH THIS COMPANY WHATSOEVER. You will likely get scammed and they will fight and stonewall you every step to keep anything they get from you even if you receive nothing in return! Just book with the hotel directly. Or use one of their competitors such as booking.com., Travelocity, Expedia, or Priceline. These are far more reputable companies although saying that they are better isn’t a high bar to clear. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. Not even in cases of emergency. If they were the only company available due to a solar flare shutting everyone else down, and I had a loved one in the hospital and had only days to see them… I’d pack a tent and go before trying to get a hotel through them again.

Absolute scum. They use misleading marketing tactics that make you think you’re calling the hotel direct when in reality you’re just calling a shady middle man who charges a fee to then book your room online through the Expedia network. You will 100% regret your experience dealing with these people.

My experience with reservationdesk was horrible - they ruined my son's proposal. Ruined the whole weekend for them. They were promised a nice room at a high level with a view and when my son checked in with his soon to be fiancé they were on the 3rd floor facing a wall. NO VIEW!!!!! I was charged extra for the view. THIS IS ALL A SCAM!!!!!

Can I leave a 0 star review?! This company is a scam and I’ve had a case open with them since 12/26 in which they advised 5-7 business days for an outcome. It is now 1/12 and we have yet to receive any information regarding our case. I looked up our hotel and clicked the number that was listed for it, this took me to the reservation desk which I didn’t realize wasn’t the hotel. The lady who booked my room advised we were booking directly with the hotel and that there would be no surprises with the room we were booking. She said that was the benefit about booking directly through them -“the hotel.” Fast forward to my check in when we did not receive the room we had paid for. I called requesting a partial refund as we paid for a suite with a separate living area and instead of 2 beds, we only had 1 bed for 4 of us! Depending on how this case gets handled, I’ll update my review. As it stands they are untrustworthy, unaccommodating scammers. It’s impossible to speak with someone helpful who can do anything about the request. I requested the call recording as this is what they were supposed to be reviewing, have yet to receive. Awful company, I believe they boon through Priceline. ALL - PLEASE DO NOT BOOK THROUGH THEM. USE hotels.com or go elsewhere. THIS COMPANY IS AWFUL!

Modern day thiefs