Republic ServicesReviews of republicservices.com

The only reason I am giving a five-star rating is because of a supervisor here in southern Nevada by the name of Andre. I have had numerous issues with pickup on our commercial account with Duck Creek RV Park but every time I have an issue and I send out a message to this supervisor Andre he always responds right away and does everything he can to help us. I have had numerous supervisor and management contacts in the past but Andre is the only one who consistently responds with an attempt to assist. God bless this guy and I am so grateful that he works for Republic Services. I have never met him but I can tell by his contact picture of his family that he is African-American and has a wonderful looking family posted on his contact page. I consistently pray that God would bless his family and bless and bless everything that they put their hands to. Thank you Andre!

Every year this company feels the need to up the price without notice. If you cant or dont want to continue service with them they just keep sending you harassing emails and telephone calls. The latest stating how they are going to report this to my creditors. Well let me tell you i pay for trashy services once a year and every year it has gone up for no real reason just something they decided to do without letting people know in advance. So i call and am informed that I owe for 2 months and they are charging me to come get a can that ive paid off 20 times and the only reason I have the can is bc there driver crushed the can I had and instead of just replacing my property they want to pay them for the can rental. I feel as if they dont appreciate us as a customer and further more it feels like a scam. I never signed a contract stating I have to stay with them forever. They're making things up to make me look bad and hurt my credit score that is pristine. I would say to take your money elsewhere but frankly they're all scams..

I wanted to lower my bill, so, I arranged with Republic to go to a once a week pickup. They dropped my payment for a few months, then somebody decided to jack it back up without my knowledge. I didn’t catch it because it’s on auto pay, but that’s on me. When I caught it, I called customer service, the same department that reduced my bill, and all of a sudden, they had to transfer my call to someone else. I don’t know who they transferred my call to, because I hung up after 45 min. on hold! I then sent the current bill back with the instructions to “CANCEL MY SERVICE DUE TO LACK OF CUSTOMER SERVICE”! I then signed up with another company that was much cheaper. They later sent me another bill. I called them to cancel my service again. The person that answered couldn’t help me, and wanted to put me on hold again! I told her not to put me on hold, but she didn’t it anyway. 30 min. later, I hung up again. They then sent me a bill a couple of weeks later that said I was past due. I disregarded it, and they actually called me back. I talked to what I assume was a manager. I explained to him the situation, and he said he would take care of it. It’s been several weeks, and I just received another late due notice! Customer service is non existent at this company!!

Republic Services has horrible business ethics. They trap customers with sneaky contracts and straight-up lie to keep charging you.They lock people into long-term contracts (like 3 years) that auto-renew unless you cancel in a very specific way and exact timing—most people miss it and get stuck paying penalties to leave. Hidden or surprise fees keep popping up (fuel recovery, environmental, admin fees) that aren't clearly explained upfront, jacking up bills without warning. They promise lower rates over the phone to keep you from canceling, but then don't honor it—billing you the higher amount anyway and claiming no record of the deal. When you try to cancel, reps say "no problem," but don't tell you about strict rules (like sending written notice to a specific email 60 days ahead), so the contract renews automatically and you're hit with big early termination fees. They lie about what was agreed to, overcharge for services not provided, and fight over tiny amounts while ignoring bigger mistakes on their end. Billing continues even after moves or cancellations, leading to collections threats and credit damage for charges that shouldn't exist. This isn't just bad service—it's designed to trap and squeeze more money out of customers with deception and lack of transparency. Countless complaints on BBB, Trustpilot, and elsewhere call out the same unethical tactics. Avoid this company if you value fair dealing. They prioritize profits over honesty.

They have the worst customer service of any company I have ever dealt with!!! If I could give a 0 I would!

Very pathetic experience, they always missed our pick up only pick 1-2 times a month and also charges us double looks like a decorated scam to be honest

Rented a 40 Yard container for 9 days. Called a couple days before to extend the rental an additional 10 days. Drivers missed the note, and picked up it anyways and closed account. Wouldn't honor the extension and told me to start all over and pay the drop off premium again...They $#@$ up and im supposed to eat the cost?? Nah, im good. This was after 5 transfers, and the classic run-around

My experience with Republic Services was extremely disappointing and reflects a serious breakdown in service coordination and customer care. A dumpster was originally scheduled for delivery on January 6, 2026. On the evening of January 5, a Republic Services representative (redacted) contacted me to explain that the electronic documentation she prepared—and which I had signed—was incorrect. As a result, the delivery was pushed to January 7, 2026. Despite this correction and confirmed delivery date, the dumpster was not delivered, nor was any proactive communication provided regarding the delay or a revised timeline. When I requested compensation in the form of an additional week at no charge due to Republic’s error, the representative stated she could not offer any corrective action and was unable to provide access to a supervisor. This resulted in an additional 45 minutes on the phone attempting to resolve the issue. During this process, I was given conflicting delivery dates—first January 12, then January 14—ultimately making the wait time 10 days from the original request. This delay negatively impacted my company’s ability to meet our customer’s expectations, which is unacceptable. After submitting a formal complaint, I was instructed to call a customer service number due to “sensitive account information.” The call led to multiple transfers, repeated explanations, and 30–45 additional minutes spent verifying information, only to be told I needed to contact another department. Ultimately, a representative in the sales department acknowledged that Republic Services staff repeatedly completed the documentation incorrectly, resulting in inconsistent and inaccurate delivery dates. He confirmed a delivery date of January 14, 2026, and resolved the issue in under five minutes. Republic Services’ failures cost me significant time, disrupted my business operations, and reflected poorly on my company. Extreme caution is advised when considering Republic Services for dependable service.