Republic ServicesReviews of republicservices.com

The cost of the service constantly increases and they have cracked my can by slamming it down after pick up. I've sat on the phone for over an hour trying to speak to a customer service representative. The only way to cancel is by calling. But you can't get anyone on the phone when you do call. Stay away from Republic. There are local companies who will respond to inquiries and are happy to have your business.

I've been using this company for 4 years and i'm closing my account. They are known for leaving cans laying all over the road, leaving trash scattered in the pickup area, and missing pickups. Now, the scary part is I've been told TWO men ride the truck and they don't pick up the messes they have made. I won't waste another dollar on them. Being "the only game in town" is not a reference to use them. My review is set for today's date but it's an expansion of over four years. While their phone operators are decent people and they do try and fix things, their road people are just careless in general. While not "all" of their drivers may be this way, it was constant at my home. I don't particularly enjoy having to jump through hoops to "end" my service. I didn't when i was hooking it up so why would i closing it? They will apologize, claim to look into it, and really it won't get fixed.

*THEY DESERVE NO STARS* Just because its only trash doesn't mean that you should treat your customers that way. I've had issues with this company since January 2026 and its only gotten worse. My questions and concerns were simple but apparently to the customer representatives, I was inconveniencing them and my concerns didn't matter. I was hit with statements like: "just because you're a new customer that doesn't mean you get a new container", "the bill is correct, we didn't lie" and my favorite "let me try to get you a lower rate". The initial bill was prorated and super high, when I asked questions I was met with a loud talking, angry rep who hung up on me. I have ONE container and the cost for 3 months is $185.67 (LIKE WTF). I did the math and their receipt says ($58.66) I was thinking this is a great quarterly price, NOT TRUE, its $58.66 times 3! They are rude, liars and they don't care about their customers at all. I spent 27 minutes on the phone just trying to get answers and cancel my service. I asked to speak to a manager and was on hold for 10 minutes because I checked the rep about being rude and cutting me off while I was talking. She obviously didn't expect me to correct her on how she was talking to me so I was on hold longer than I needed to be. Point is this, no matter what customer service should be fantastic especially when there's a concern or problem. If your customer service is horrible everything else will be considered to be horrible as well. I DO NOT RECOMMENT REPUBLIC SERVICES for your trash/waste removal needs unless you want to be treated like the trash that they are hauling away! My horrible experiences with them started on January 5 2026 and have carried on until today when I cancelled March 23 2026!

Stay away from Republic Services. They raised our fee from $420.89 to $536.69 with no notice. I cancelled but they refused without 60 days notice even though our contract is up. I turned off autopay and they fraudulently charged my credit cards. BEWARE!!!!

Republic recently took over for our small local garbage service. We live rurally in the mountains and it is amazing that we get curbside pick up. Recently we had snow that prevented the truck from getting to use on our scheduled day. It was true of several areas and several days. When they were finally able to do the pick up they allowed us to put out all the "extra" garbage in black trash bags for pick-up. Thanks.

I had a question about bulk waste pickup that wasn’t answered by the website. When calling the customer service number I was answered by an AI “virtual assistant”. This was a complete waste of time. All it did was ask my address and after painfully verifying my address with a chatbot that doesn’t hear well, all it could do for me was ask if I had a missed pickup issue. Completely worthless. Finally got transferred to a real help line and got my question answered by a real person.

Service is terrible and inconsistent. Called to schedule a bulk pickup according to their instructions and was just given the runaround. Each of the 3 times I called I was told they were coming but they never showed up.

I moved to another town in October. It took me speaking to 5-count ‘em -five agents to get my account cancelled. What sent me over the top was the bill yesterday threatening to send my account to a collection agency. This after assurances from earlier calls that everything was set and I would only get a bill for container removal. Avoid this company.