Republic ServicesReviews of republicservices.com

Absolute trash company. The irony

Absolutely terrible company. High prices and terrible service. Missed pickups almost every other week. Claim they'll send a truck for makeup and rarely do. Stay away!

It should never take six calls in one day to get a representative to do their job. This fiasco began when our bill continued to rise and we made a call inquiring why at the end of August. The rep negotiated our quarterly fee to be reflected on our next bill; we ended the call feeling like the 1.3 customer rating was harsh and unfair. However, a month later we received our quarterly bill and the "negotiated" fee promised was not reflected on the bill at all. It was the same escalating bill, possibly $1 less. So, today started with a series of calls as to where the lesser fee was--weird, nobody knew. No record of the original conversation. After several calls, and talking to several different customer service reps, they'll "honor the change the next billing cycle." Right!! I completely understand the poor rating and the frustration of the customers leaving the ratings. I also understand why all of neighbors have switched companies.

up until now, I had a very good experience this time. I had a very very bad one. Had two old cans. I had two old green cans that were to be picked up because it was replaced by a larger green. Can they picked up one but didn’t pick up the other. I thought that was strange so I called was on the whole for 25 minutes. The guy said there was another truck coming to pick up the other one later that day, which was my garbage day on Thursday. They never came. They never came Friday. They never came Saturday or Sunday or Monday. I will just keep the can - screw it. When I called today, Monday, to try to resolve it, I was on hold for 25 minutes and then it was 5 o’clock so they cut me off. Very bad customer service. I’m very unhappy. They need to get their act together.

This company consistently fails to provide the service I pay for. Nearly every other week, my garbage pickup is delayed for “unforeseen reasons.” When it happens that often, it is no longer unforeseen—it is a recurring service problem. Despite these repeated delays, they still expect prompt payment and refuse to offer a discount for failing to provide service as scheduled. Unfortunately, I do not have a good alternative in my area. If you do, choose another company.

Republic bought out local hauler, I never paid the same price again! Raised rates every quarter, called to ask why or what could be done! They said the price is the price. Cancelled service owing nothing at the end of that quarter. Charges me to pickup the tote, I did not pay to have it delivered should not owe to have it removed. Sent me to collections over $49! No customer service and rude at every call! DO NOT use this service! Service is used loosely!

They deserve 0 Stars! I very seldom write a review but this is warranted. DO NOT USE THIS SERVICE! I have been with this company about 6 years. I wasn't satisfied but its a trash service. Republic has a service that requires you not to have the trash can in proximity to the mailbox and it must be turned in a direction that makes it convenient for the workers. Again 6 years and I have probably made the mistake about 5 times. Sometimes my wonderful son in law places the container out for service but still a distance from the mailbox so that services can be rendered. Several times the employee becomes upset because he has to leave the driver's seat because the container is not 5ft from the mailbox but 4ft.11 in. Im not exaggerating. The man who provides service through Republic becomes upset that he has to provide just a little more effort. Manual labor for this man brings out the Evil in his soul. This is what he does. He places the container in my driveway in from of my vehicles. Yes!!!!! I have pictures to prove it. I have pictures of the neighbors cans being dropped on the street and its positioned on the side obstructing the roads. He does not care. He has placed the container in the driveway several times. I know, I know. My mistake. Im trying not to get the young man in trouble. The first time he put the trash can in my driveway; I go to him and apologize for not putting the trash can in the right spot.I believe we are adults and it has been resolved. I understand its a laborious job and I even make a mental note to check the position of the container weekly. I inform family of the required distance to have the services provided by Republic. I even get out of bed 5AM to reposition the container so its to accommodate the employee. Im thinking I should use a ruler everytime I take the container out. BACK TO THE EMPLOYEE. He obviously requires someone to manage him being a man. He pulls up with loud inappropriate music with extremely vulgar language and pants that sag. I believed we had an understanding and I explained to him Im not the type of human that would intentionally make someone work hard or hurt anyone for that matter. That did not register with this person. He continued to do it several times. The last time he did it, I was completed livid!!!! I was extremely upset. I had been respectful, kind, and too nice!!!! Yes he did it again, keep in mind Im making a mental note of where the container is positioned so I know it was not exactly 5ft from the mailbox but it was definitely not 3ft. He placed the container in the driveway. This was about the 7th time and I was going to do anything and everything to make sure he understood Im not tolerating his unprofessionalism. I was having back problems and unable to push or pull a container. He also left the container to block my vehicle. I have pictures. After the last punishment by the driver from Republic, I called to report him. I left a detailed complaint and requested the company send an employee to remove the container. I requested a Supervisor to call me regarding the services. I never received the call or even an email. So the container was placed in proximity to the mailbox the next service day and I meet the young man at the mailbox. I wanted to see how he would react. I had help to put it in the correct area for service but I need him to see how it feels. I have encountered the container placed in my driveway about 7 times and NOT ONCE did I call his Supervisor. The minute I tried to speak with him, he started to yell and use profanity. He took a picture and drove off as I was trying to speak to him. I called Republic again and Mr. Morris King Jr answered. The absolutely best customer service I have encountered in a long time. He made a report and stated that a manager spoke with the employee about the issue based on the complaint I reported last week. A slap on the hand and the manager goes back to Social Media, and drinking his coffee. I made about 15 complaints via their website. Finally I received an email because they were tired of the messaging, calling, and the complaints. The ability to communicate with them is so outdated, and what I believe is intentional. You can't get names, there is not a location you can visit physically and trying to get an email to a direct person is not possible. AGAIN, STAY SWAY FROM REPUBLIC SERVICES AND THE YOUNG MAN WHO IS LAZY AND REFUSES TO LEAVE THE DRIVER'S SEAT TO PROVIDE ANY TYPE OF MANUAL LABOR. AT THIS POINT HE SHOULD BE FIRED FOR THE YELLING AND PROFANITY. This is the next day so Im calm and I will not make decisions based on emotions but Yes fire him. Im huge on respect and being professional. Im a proponent of several chances, because life is hard. NOT THIS TIME FIRE HIM, HE WILL CONTINUE TO HURT YOUR BUSINESS AND REPUTATION, the little you have left based on the previous reviews. Services still not provided

I don't know what to say, this is the worst company, how do they stay in business, really? I get one free bulk pick up a month, I have lived here over six years, this is the first time I requested a bulk pickup, the item is still here. Every day I call to find out what happened, all they want to do is verify who I am. It's trash, how much verification do they need over trash? Ridiculous.