Republic ServicesReviews of republicservices.com

I’ve had an incredibly frustrating and disappointing experience with Republic Services in Carlsbad. I rented seven roll-off containers and paid over $20,000 specifically for construction recycling services, which includes providing proper diversion reports. That’s not a small job or a small bill—you’d expect a basic level of competence and follow-through. Instead, I’ve gotten the exact opposite. For two months, I’ve been trying to get accurate diversion reports. I’ve made at least a dozen phone calls, and every single time I’m told the same thing: “It’ll be taken care of by the next business day.” That has yet to happen. Not once. No follow-up, no accountability, no urgency. Meanwhile, my permit is about to expire, and the documentation I paid for—and absolutely need—is still nowhere to be found. The lack of coordination and complete indifference to deadlines is staggering. What’s most frustrating is that this isn’t a complicated request. This is a standard deliverable tied directly to the service they sold me. Instead, I’ve been left chasing them endlessly, with zero results. If you’re considering using Republic Services for construction recycling in Carlsbad, be prepared to do all the legwork yourself—and even then, there’s no guarantee you’ll get what you paid for. For a company charging premium prices, the service is anything but.

Terrible service from missed trash pickup to long wait times for customer service. My trash pickup was missed 4 days in a row. The irony is when I called to cancel my services they asked me to keep the service and allow them to regain my trust and confidence in their service. That same day my service was missed again!

I tried to get a 20 yard container, signed the contract. It was supposed to be delivered the next day. I got a phone call that they didn’t accept my signature on the DocuSign so I had to sign another document. Then I waited six hours for it to go back to management to approve a pricing structure. That was a promotion. Then the next day they called me and said they couldn’t honor that price. Told me I had to sign another contract thank God I looked at the contract first and they wanted to charge me $360 more and we’re not gonna tell me how much more just said I needed to sign another contract. They had already taken the money out of my account, the amount they had me sign the contract for the first day I had called. Very sneaky business practices I would not recommend them to anyone. The first clue should’ve been when I asked if they had a phone number in case something happened and I needed to call them back that I had to call back the regular Sales Line incident on hold for 20 to 25 minutes. I don’t know how they have any customers treating people this way it’s absolutely disgusting.

They raise their price every January, and leave you on hold until you give up, so you can’t cancel. I wrote a review on google and republic services responded almost immediately on the page for everyone who reads the review to see, claiming they would be happy to help me resolve the issue. They even provided a link to message them. I responded via that link and told them that I would never use their services again and to pick up their bin. All of this took place before the bill was due, yet they kept sending notices that the payment was overdue, then that they were suspending service, and finally a threat to send the account for further collection. The entire experience was exhausting and I can’t see their actions as anything less than dishonest. Terrible, terrible company.

This is one of the worst companies I have ever dealt with. I canceled my service, which took hours of waiting on their non existent phone line that nobody EVER answers. Still getting bills, I have zero way of turning it off. Stay as far away from this company if you have any choice.

Hands down the worst trash company I’ve dealt with. Constant, unjustified price hikes, awful customer service, and rates that are twice as high as competitors. Absolutely do not recommend.

It used to be that when they came to pick up the garbage, they were fairly good if a garbage can was too close to car or not exactly where they could grab it. They would get out and move it over a couple inches now they just go on by and ignore it, but they do take the time to get out of their truck and take a picture. It’s too hard to move the garbage can but taking a picture is very easy that just gives me a chance to cover their butts because I didn’t want to pick up the garbage can or didn’t wanna move it and they also report things like overfilled if the lid isn’t completely shut which just again covers their butt the drivers literally are the worst. They drive ridiculously fast down our street. They speed from house to house as quick as they can slam it on their brakes they just simply don’t care about a customer anymore.

Frequently overcharged me overage fees for location that wasnt mine. Always messing up my bill and i have to waste time getting transfered to get it corrected. Tried to charge me $345 to move my service location thwn said they would waive fees and charge me $45. Next minth bill they charged me for 2 locations and $145 transfer fee. Worst trash service company!!!