Republic ServicesReviews of republicservices.com

This company does not offer recycling in my area. As a result I was taking it to the dump. It was a total waste of money to pay them to pick up trash when I was going to the dump already once per week. When I terminated the contract, they charged me $78 to pick up their trash can, a location they drive by regularly. DO NOT RECOMMEND.

I was charged $5.08 on July 7 which I paid immediately. Then I looked at my account and realized I paid my account in full on July 1st. Evidently this was a service charge for a late payment. Since I am in France for the summer, I went online to see if I could resolve this. Their chat customer service was useless, and there was no customer service e-mail, only a phone number. With the 9 hour time difference I had to wait until 11 pm to take care of this. I spoke to someone at a call center. He was able to adjust the $5.08 as a courtesy, however he was not able to help me change my billing cycle so this wouldn't occur again (I pay all my bills religiously on the first, but this billing cycle ended on June 30). His solution was for me to go to automatic monthly payments, which I refused to do. Now mind you I am paying 25cents a minute to handle all of this from France. I called again and the call person was able to transfer me to someone in the USA to deal with my billing question. After a lot of back and forth I realized that I never received ethe quarterly e-mail invoice they normally send. I save all my e-mail invoices, and this invoice was not in my trash either. We verified all my settings in my profile so now it should be correct, but she told me that they are not responsible if I don't get the electronic invoice, and that I should check my online account, WHICH I DID ON THE FIRST OF JULY but the payment was one day late. I have perfect credit, so this late payment was really upsetting to me. So the Catch 22 is that they are not responsible if you don't get an electronic invoice, but they encourage you not to get paper invoices. Their whole customer service experience was horrible with AI just wasting a bunch of your time.

Absolutely terrible company to work with. They don’t secure their trash and although they know they damage vehicles with debris blowing out they will not assume liability.

worst service ever they don't care about customers many missed pick ups lied about coming back , long phone holds

This trash service is one of the worst service in 4ecent past. Frequest change inthe pick days and miss pickup is becoming norm for Republic trash. Their on call representative is not helpful and most of the time igore the customer request and also failed to understand the issues. I wish I could have given the ZERO star.

They TRIPLED MY RATES without letting us know. They charged us a $75 "fuel recovery" fee without letting us know. When I tried to remove auto-pay, it wouldn't let me. When I tried to remove my CC, it wouldn't let me. When I tried to cancel my service, I was ushered to a sales queue where they offered me a supposed better rate, which was TWICE AS MUCH as the local competition. (If they could give me a lower rate, why did they increase my rates?) Save yourself time and money; don't use this service.

They have been consistently late with pickups lately despite raising their prices almost every quarter.

Republic Services has proven to be an unsatisfactory choice for waste collection, particularly regarding their billing methods. They frequently increase their rates, even after a contract has been established. In my view, they should be permanently shut down and prohibited from conducting business again. I cannot emphasize enough how strongly I DO NOT RECOMMEND this company to anyone! I have spent years negotiating for better rates and signing contracts, only to find them raising prices without any prior notice just five months into a 12-month agreement. They are dishonest! I firmly maintain that position!