Jamie B.
Not very happy
It's been over 7 days since it shipped and I haven't received the ground beef I ordered. Rep told me if it's cool then we can eat it which is not appealing and if warm I have to file a claim with the insurance that I luckily purchased. The meat was very expensive - I should have just bought local.
Response from repprovisions.comFeb 6, 2026
Hi Jamie, we are so sorry to hear UPS did not deliver your order. It’s just as frustrating for us as it is for you and not an experience we want for our customers. It looks like we did reach out to you yesterday to inform you we heard back from UPS and unfortunately it looks like your order was lost during transit. Since you purchased the package protection when you placed your order, you are fully covered and will either be issued a refund or reshipment. If you will just follow the instructions that were sent to you through the ShipInsure email you were sent when you placed your order, it’s an easy process and you will be fully taken care of. We hate when this happens too and we hope you understand we try our best to get our packages to our customers but unfortunately, it’s out of our control when this happens. Again, we are so sorry. It’s not a common occurrence for our packages to get lost and hope you will give us another chance. Thank you Jamie!