repprovisions.comReviews of repprovisions.com

Response from repprovisions.comJun 4, 2026

Hi Roy! Thank you so much for taking time out of your day to share your experience. We are super grateful to know that everything arrived in good shape and we are so happy you decided to give us a try. Thank you for blessing our small family farms, and for supporting regenerative agriculture. We appreciate you!!🙏🏻🥰

Response from repprovisions.comJun 4, 2026

Hi Charlotte! We love knowing that you are enjoying the Cluck and Moo! We couldn’t be more excited and so grateful to you for the support that you have given us. You are a blessing to our small family farms and regenerative agriculture and we just want you to know how much we appreciate you! Thank you so much Charlotte!!🙏🏻🥰

Response from repprovisions.comJun 4, 2026

Hey Dennis! We can’t thank you enough for supporting us the way you do! We’re so happy you had a great experience and want nothing less for you. Thank you for being a part of making our current food system better. We couldn’t do it without YOU!!🙏🏻🥰

Response from repprovisions.comJun 4, 2026

Hi Denise! Thank you so much for your feedback! We’re so sorry about the damage to your packaging. Unfortunately, we do realize this happens from time to time and I’m very sorry about that. That’s why Inside your box we place a paper called “Good Things to Know” with some very important information about your products when they arrive. The issue you had is one of them listed on that paper. During the shipping process, our boxes can take quite a beating. The frozen meat moves around, especially as the dry ice starts to dissipate. The packaging can become very hard and brittle at times due to the extreme cold temperatures inside the box and with the extreme movement of the boxes, the packages rub against each other which can cause micro holes, tears or damage to occur. Please know that we do carefully examine each package before placing into a box and would never place a package that has any damage or a broken seal inside the box. This only happens during transit. It is still completely safe to eat and in no way will degrade the taste or quality of the meat and does not need to be discarded. This is why on the “Good Things to Know” paper, we state to make sure and place a plate underneath your meat when thawing. Again, I’m very sorry about that. We don’t like it when this happens either but it’s extremely hard to ship frozen products with the amount of abuse the box goes through before it reaches the customer. Regarding the fat on your steak, as stated on the paper inside your box, we do ask for photos anytime there’s an issue so that we can get a better understanding if what you received was normal for our products or not. We want our customers happy and always try to make sure we take care of you in case we sent something we shouldn’t have. Please feel free to email us with photos and more details if you’d like at [email protected]. Thank you so much for giving us a try Denise. We are super grateful for you!🙏🏻🥰

Response from repprovisions.comJun 4, 2026

Andrew you are so awesome and we can’t thank you enough for the support that you have given us all this time. YOU are why we can do what we do. Thank you for letting us be your farmer and thank you for making a positive difference in this world by supporting regenerative agriculture, feeding your family food the way we believe God intended for it to be raised. Thank you for being such a blessing to us!! 🙏🏻🥰

Response from repprovisions.comMay 28, 2026

Hi Sheron, Thank you for your feedback. We are truly sorry to hear that you were unhappy with your experience with us, as this is not something we hear often. We sincerely regret that things did not work out as expected for you. As mentioned in our previous email communications, damage to packaging can unfortunately occur at times during the shipping process. Inside each box, we include a sheet titled “Good Things to Know,” which contains important information about the products upon arrival, including the issue you experienced. During transit, our boxes can go through significant handling. As the dry ice dissipates, the frozen products naturally shift inside the box. Because the packaging is exposed to extremely cold temperatures, it can become hard and brittle, and with the constant movement during shipping, packages may rub against each other, occasionally causing small tears, pinholes, or minor damage to the outer packaging. Please know that every package is carefully inspected before being packed, and we would never intentionally ship a product with a broken seal or visible damage. These issues occur during transit and are unfortunately outside of our control. This is also why we recommend placing the meat on a plate or tray while thawing, as noted on the “Good Things to Know” insert included with your order. Again, we are very sorry this happened. We certainly do not like it either, but shipping frozen perishable products can be challenging given the amount of handling and movement the boxes endure before reaching customers. Based on the photos you provided, none of the products appeared to show signs of freezer burn. In some cases, small ice crystals can form if a small amount of air reaches the product. True freezer burn generally takes many months to develop. The small amount of ice crystals visible would not affect the quality or taste of the meat. As we also explained regarding your chicken you thought was freezer burn because it was lighter in color, because our chicken is pasture-raised, natural variations in color can occur from batch to batch. This is actually very common with pasture-raised poultry and is often influenced by factors such as the birds’ diet, activity level, age, breed, and even seasonal pasture changes. With pasture-raised poultry, more variation is generally expected because the animals are not raised in as standardized an environment as conventional production systems. Consistency is much easier in highly controlled commercial systems where feed and conditions are nearly identical year-round. Regarding the shipping insurance, this is an option we recently introduced for customers who would like additional protection on their packages. Because we ship perishable products, carriers are often not obligated to reimburse us for losses caused by shipping delays or transit-related damage. As a small family farm, it became very costly for us to continue replacing or refunding orders in these situations, so we added the optional shipping protection to help provide customers with extra coverage if they choose it. Regarding the joke we sent, we like to send happy notes and fun jokes related to food inside the boxes. If you’re referring to the joke you received, “What do you call a cow with no legs? Ground beef”, most of our customers think it’s pretty funny. Maybe you don’t get it. A cow with no legs would be on the ground, and since it’s a cow, it’s beef. We’re sorry you were offended. We truly appreciate you giving us a try and are very sorry again that your experience did not meet your expectations. Thank you for giving us a try anyway. 🙏🏻

Response from repprovisions.comMay 24, 2026

Hey Angel! Thank you so much for the positive feedback! We sure do appreciate you for sticking by our side. Your support means everything to us and we are forever grateful! Thank you for being a blessing to us.🙏🏻🥰

Response from repprovisions.comMay 20, 2026

Hi Arthur, I’m so sorry to hear you haven’t been happy with your latest batch of ground beef. We haven’t changed anything. Typically we have great feedback on our ground beef so I’m very sorry to hear this hasn’t happened for you lately. We always ask our customers to reach out to us directly with photos of the products and label when there are any issues to help us resolve any potential problems. I’d be happy to reach out to you for more information if that’s ok. Thank you for the support you have given us. We truly are very grateful for you! 🙏🏻