Jahanara M.
I’m sorry I have to give a bad review…
I’m sorry I have to give a bad review .. particularly since I was so excited to find a regenerative meat supply. My order came barely cold to touch with majority of items thawed, however your reference card said it was ok to refreeze which seemed odd. I just had the strip steak tonight and it was as tough as leather … I’m not impressed. I hope I have a better experience with other items Yes can you please send tips...although Im a chef that been in restaurant business for over 20 years
Response from repprovisions.comJun 24, 2026
Hi Jahanara, thank you for taking the time to provide your feedback. I’m so sorry to hear your order did not arrive still frozen. Although we do strive for our products to arrive frozen, it is confirmed safe by the USDA to refreeze and consume as long as your products are 40° or above. Looking at your tracking, it looks like your order was running behind and did not get delivered to you on time. Unfortunately, the carriers can delay our boxes from time to time. As stated on the paper we placed inside your box, we ask our customers to reach out to us when this happens so that we can help them properly resolve the situation. Regarding your steaks, I’m very sorry to hear you did not have a good experience. Typically we have great feedback on our steaks, so I’m really sorry this didn’t happen for you. Grass fed, grass finished steaks do have their own challenges when cooking the perfect steak, as they are very different from a grass fed, grain finished steak. We try to help people understand that since we don’t feed any grain, consistency is difficult. It’s extremely difficult to make every beef finish exactly the same each time and it will vary from beef to beef due to genetic differences or seasonal differences in grass species they are grazing at the time. So although it’s the healthiest way to eat beef, and even though you may have had grass finished beef before, one grass finished beef may not always be as tender as the next, one may have more fat than another or one may look different than another. But what we can offer consistently is quality and the health benefits of our grass fed and finished beef. One way that can help maximize the tenderness of our steaks is by following our prep and cooking tips. If you have any steaks left, I would love to encourage you to use our tips. Please let us know if you are interested and we will be happy to share those with you. Thank you again for giving us a try! We truly are grateful for the support for our small family farms.🙏🏻🥰