RepairClinic.comReviews of repairclinic.com

Placing an order was straightforward, but the experience fell apart the moment an issue surfaced. Tracking details were confusing, and getting a clear answer required far more effort than expected. Support responses felt delayed and repetitive, with little urgency to resolve the problem. Policies were referenced often, but flexibility was nonexistent. The process favored procedure over actually helping the customer.

I ordered a part that I checked with their website and it said it was a guaranteed fit. I got the part, it did not fit, and when I sent it in for a refund they denied me one. Skip this website and try someone local, this website seems to be run by scammers. Also, there isn't an option to delete your account, you have to contact customer service for that, too.

Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors.

I received a delicate part for my dishwasher in a loose bag. Parts had broken off which wasn't surprising so i sent it back as they requested on the site with the information written on the form they said to fill out. This cost me more money as well. Once receiving the broken item they asked why I had returned it as if i hadn't sent it with the form explaining everything, when i explained and asked for a refund or new piece in a safer packaging they stopped responding. I cannot get ahold of them and they do not answer their phone so I am out 40 bucks and still have a broken dishwasher. Trash customer service and delivery with an outdated return system.

My package arrived in awful shape, and a few parts inside were not even what I ordered. Reaching customer service felt impossible, and once I finally got through, the treatment was rude and completely useless. If you do not want to spend your time angry and disappointed, stay far away from RepairClinic.

I wish I had known to look elsewhere. SO bad that the part they sent me was packaged poorly and glass was chipped. Holes for my cooktop knobs were drilled off center. Now that I call for a replacement they tell me 4-6 weeks. OH my gosh I need a cooktop for the holidays. We paid a repairman to come and I asked for a discount to cover this and they said we already got a discount. No we got the MSRP

The parts I ordered arrived in a box that looked like it had been through a storm. I could have ignored the packaging if the parts themselves were fine, but they were in awful condition. I reached out to customer support, hoping for help, but all I got were empty excuses and no real answers. It felt like speaking to wall- no responsibility, no effort to make things right. This whole experience was frustrating from start to finish, and I regret ever trusting this company.

Honestly, I wish I could give this company zero stars. I ordered a replacement part for my dishwasher, and what should've been a simple transaction turned into a full-blown nightmare. The first package showed up looking like it had been through a demolition site. It's cracked and completely unusable. I reached out for a replacement, and after endless back-and-forth emails, they finally sent another one, which arrived just as damaged. At that point, I started wondering if they even know what fragile means. Trying to get help from customer service was even worse. I ended up ordering from a different supplier and had the correct, intact part in two days. This one? Never again.