RepairClinic.comReviews of repairclinic.com

I don't even know where to begin. I wouldn't even give them one star, but you have to push one. This company has ripped me off. I have been patient and did everything they said. I've been sitting here 4 weeks with no washer. They said the part, I received was the right part. My washer is 10 years old. They have replaced the part, with a new part but with my washer being older there should have been another part that they replace that should have gone with it that was changed at the same time. So, my washer sat up higher and without also changing the machine tub support along with a clutch and it tore up some of the plastic on my tub. It spun really fast. They are blaming it on the manufacture which would be LG. Today I decided to do some investigating and LG said that my original part was still available. That when you go onto repairclinic.com my model number goes right to a clutch they say I am to use. But in using it without a new tub support which they don't tell you, you need because your machines tub will sit up a little higher and cause damage. I did go to repairclinic.com and put in an old part number and it comes up. So why did they not give you two choices? They won't take the part they sold me back. I am stuck. I paid 150.00. Now I have to go by another part that I don't need because of their mistake. I refuse to buy it from them. I will never buy another thing from them.

The snack drawer broke on our Kitchen Aide refrigerator Saturday morning. I looked up parts and found a replacement drawer for 150, so I keep searching and found the part at Repair Clinic for about half. Ordered the part around 11:00 AM. As an afterthought I read online reviews and was now scared. I tired to call the company and got the dreaded "greater than normal call volume is causing delays....". Not good. But the deal was done. Shortly I got an email saying my order had been accepted. Then later Saturday I got an email saying that it had been shipped. Then Fed Ex emailed me it was on the way. Expected Wedensday. It came in Tuesday, one day early. Fit perfectly. 100% happy with the product. Would give them 5 stars if they had better telephone coverage. My first and only dealing with them so your experience may differ. I would buy from them again.

They sent me a part that didn't fit in my refrigerator. I contacted them about the issue, and they assured me I'd get a refund if I sent the part back at my own expense. So I packaged it up back in the original box with the original protective padding and sent it to them, at my own expense. A few days later, I got an email with photos claiming the part was "damaged in shipping". The photos showed a small rigid tab of plastic that had been snapped off of the electrical plug. They told me to file a carrier insurance claim if I wanted to be compensated. I have attached the photo they sent me so you can judge for yourself. Somehow, the part was able to make it all the way to me without any issue, but in the same box with the same padding, it managed to break on its way back to RepairClinic.com. After several weeks of assertive emails, I finally managed to get them to ship it back to me, again at my own expense. They put it back in the same box, with the same padding, and MAGICALLY, there was no further damage to the part when I received it. I'm absolutely convinced that this damage did not happen in shipping, and I'm not about to commit insurance fraud with the US Postal Service just so RepairClinic.com doesn't have to honor their refund policy. At a time when a lot of us are trying to save money by doing our own repair work, these guys are taking advantage of honest people. They are scam artists. Don't take my word for it. Read the rest of the reviews.

I think this company is fantastic! They have great OEM products, great online video support, and fairly quick phone support if you need to speak with someone. They aren't perfect, but neither am I, so we are great fit. In the rare times I have returned items, I've never had an issue.

Would give 0/5 stars. Ordered 2 parts to replace fan motor in my HVAC. One arrived broken, and the other was an incorrect part that would not physically fit on my unit. I tried to return both but they only refunded the broken part, not the incorrect part, because it had been opened and taken out of the box to install, only to find out it was in no way the correct part. How are you supposed to know this company sent the incorrect part unless the package is open?! Now they have the (likely fully functioning, but incorrect for my unit) motor, AND the money I paid for it, and I am also out the money it took to ship it back to them (also on your dime if anything is wrong!). This is absolutely a predatory business, do not buy. I will report them as a scam and I wish I had read these reviews before purchasing. I will be filing a chargeback with my CC company and a complaint with the BBB. Their customer service is absolutely rude and horrible, and expect to wait for an hour no matter what option you choose. Again: do not buy from RepairClinic.com!

worst customer service I've seen - place and order and the adress is wrong (not me that enter that adress your system did) and I chat to have it fix to be told that it is ship nothing we can do to go at the adress to pick it up - guess what it a non existing adress - this is total BS there is always something that can be done I own an ecommerce company and we do it every day - but we have TOP NOTCH customer service i guess it's not givin to everyone - I'll be sure to call my credit card to get refund as it is YOUR responsability until the goods is in my hand. To top that the person on the chat told me in their words figure it out and was not answering any of my question - NEVER BUY THERE!!!!

One star for repair clinic. I bought a fan from the upper oven of my double wall oven based on the exact part number shown in the image and sku on repair clinic's site. When it arrived I tried to install on upper oven, but it didn't fit since that fan is for lower oven. The two fans are different. I returned it and they refused the return saying I had clearly attempted to install it. So was against return policy. I pointed out the issue was their website explicitly showed it was the correct part of the upper oven. It still shows it's the proper fan for the upper oven to this day. They didn't care. $125 down the drain for me and another $20 for shipping on the return gone. And they still have the fan. Total refusal on this outfit's part to work with me. Therefore 1 star. Never using this place again. The quality of a company is not how well it does when things to right, but how does it behave when things go wrong.

I ordered and paid online for a refrigerator replacement part on November 14, 2020, and received an order confirmation at that time saying shipping info would be forthcoming. Nothing on the site suggested that the part for which I’d be paying was on back order or unavailable. More than two months later, having received nothing further but a barrage of marketing emails, I emailed customer service about the order. I received no response. Today, almost a week later, I called, and— after a half hour on hold—was informed by a customer service rep that the item was still on back order and could become available anytime between now through February 26. Even if it does arrive—I’ve been given no reason to be convinced it will—it will be more than three months after order, with no prior indication that it would be delayed.